Armando Pardo
Long Beach
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Taqueria La Mexicana
02.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Representative
Fanueil
01.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Private Security Officer
Allied Universal Security Services
01.2020 - 01.2022
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
- Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
- Streamlined incident reporting processes to improve efficiency in documenting events as they occurred onsite.
- Managed access control systems to ensure only authorized individuals entered restricted areas within the facility or grounds.
Education
Certificate - Emergency Dispatch
UEI College
Garden Grove, CA06-2022
Skills
- Data analysis
- Time management
- Decision-making
- Risk assessment
- Incident response
- Network security
- Attention to detail
- Threat intelligence
- SIEM management
- Incident response management
- SQL
- SIEM TOOLS
- Python
Certification
Google Cybersecurity Certificate, Coursera 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Fanueil
01.2022 - 08.2023
Private Security Officer
Allied Universal Security Services
01.2020 - 01.2022
Manager
Taqueria La Mexicana
02.2016 - Current
Certificate - Emergency Dispatch
UEI College
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