ARMANDO MENDOZA
Santa Ana
Summary
Dynamic phlebotomy professional with a proven track record at Quest Diagnostics, recognized for exceptional interpersonal skills and a strong command of medical terminology. Adept at flexible problem-solving and strategic prioritization, I consistently exceed expectations while maintaining a 100% patient productivity rate. Committed to enhancing team performance and delivering outstanding patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
OUTPATIENT PHLEBOTOMY PSR II
QUEST DIAGNOSTICS
03.2020 - Current
- Promoted within two year span
- Patient productivity at 100% indefinite
- Exceptional interpersonal skills both written and verbal
- Ability to work independently / opening and closing sites
- Exceeded expectations at QGE/WIT/KQ3/DLG/R9J at Quest Diagnostics
- Superb drawing techniques with patients of all ages and or any health status
- Impeccable easy pay collector/credit card captures
- Strong knowledge of medical terminology
- Aid both patients and staff clarifying ambiguous both test codes, written , and wild code lab requisitions
- Aid staff translate for non-English speaking patients
- Master of persuasion
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across weekend and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
OUTPATIENT PHLEBOTOMY PS I
All Medical Personal Staffing Agency/ Quest Diagnostics
03.2019 - 03.2020
- FLEXIBILITY working at sites WIT, KQ3, DGL, QGE
- Have demonstrated motivation to exceed and grow with the contracted company
- Practice proper patient identification in a demanding work environment
- Labeled vials and pour off samples for testing standers and requirements
- Using flawless proper technics for any blood collection
- Kept work area well organized at all times
- Practiced infection control standards at all time
- Performed clinical data entry
- knowledge of medical terminology and therapeutic phlebotomy
- multitasker
- Applied effective time management techniques to meet tight deadlines.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
OUTPATIENT PHLEBOTOMY
LABCORP INC.
09.2017 - 03.2019
- Provided verbal competent information on hand to patients
- Performed occupational drug testing, paternity testing, Saliva, and blood collections and processing
- Maintained laboratory and kit inventory
- Prepared lab specimens effectively for analysis
- Performed clinical data entry
- Educated patients on obtaining clean suitable specimens
- Interacted effectively with patients of all ages
- Obtain recognition for superb work ethic, technique and interpersonal skills from Lab Manager Edward Mathews and Regional Manager Nichol Haward
- Sorting specimen
- Logging specimen
- Arranging reports for delivery
- Keeping work surfaces clean and orderly
- Identify and communicated abnormal specimen collections by alerting supervisory personal, lab pathologist, or nurses
- Contributed to safe and secure environment for patients, visitors, Physicians and co-workers by following established standards and procedures' complying with legal regulations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
ER/INPATIENT PHLEBOTOMY
GARDEN GROVE HOSPITAL
01.2017 - 08.2017
- Full spectrum acute care
- Aseptically preforms sampling of product daily
- Trained in microbiology
- Assisted in maintaining quality system records to comply with all accrediting agencies (equipment and testing instruments)
- Actively participated in any proficiency programs
- Participated in special projects as assigned by the department manager/supervisor
- Obtained high out-put blood collection rate
- Computer entry literate, filling, phone communication and other clerical duties
- Able to work independent or in groups
- Flexible able to work any shift
- Demonstrated adequate knowledge of medical terminology inquiring to medical laboratory testing
- Knowledgeable in processing Microbiology, Immunology, Hematology, and Coagulation, urinalysis, Chemistry and blood Bank specimen
- Able to process specimen for all reference laboratories
- Always prompt on stocking and ordering of routine supplies
- Obtain recognition as a STAR employee for outstanding contribution by lab manager (Letinh Ho)
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
PHLEBOTOMY SPECIALIST
MOLINA MEDICAL BEHAVIORAL CENTER
01.2016 - 12.2016
- Acute inpatient/Teaching/behavioral health technician
- Maintained patient dignity and confidentiality at all time
- Trained in microbiology
- Improved turnaround time for all inpatient testing
- Ability to lead and train staff in a variety of areas as needed
- Aid ER staff with all behavioral health/ pediatric/complicated blood draws
- Obtained appropriate intervention strategies to defuse/restraint combative patients
- Able to review and release laboratory results
- Able to communicate with and maintain cooperative working relationships with hospitals and treatment agencies
- Mastered ARUP's screening test to molecular and genetic assays
- Attended staff meetings in adding coordination among staff
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Assisted in training and onboarding new phlebotomists.
INPATIENT/OUTPATIENT PHLEBOTOMY
HOAG HOSPITAL NEWPORT BEACH
01.2015 - 12.2015
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Full spectrum care inpatient/outpatient
- Send-out coordinator for all reference laboratories ARUP
- Trained in chemistry assisting CLS
- Improved turnaround time for all inpatient/outpatient testing
- Ability to lead staff preforming difficult inpatient/ outpatient blood draws
- Aid ER staff with all behavioral health/pediatric/complicated blood draws
- Provided collection information and proper blood collection to groups in a variety of areas
- Conducted staff training as assigned (Students/New Hires)
- Understood appropriate intervention strategies and approved physical restraint methods to combative patients
- Immense ability to provide effective course of action response in emergency medical situations and provide crisis intervention during normal working schedule and after-hours as necessary
- Able to review and release analytical results
- Able to communicate with and maintain cooperative working relationships with hospitals, physicians, board and care facilities, community agencies and pharmacies to coordinate treatment plan
- Mastered ARUP's routine screening test to molecular and genetic assays
- Collected blood and urine from same day procedures
- Maintain up-to-date and accurate patient charts
- Obtain recognition for outstanding workmanship lab director (LeAnn Nguyen)
OUTPATIENT PHLEBOTOMY
AEROTEK/UCI IRVINE MEDICAL CENTER
04.2014 - 12.2014
- Provided verbal competent information for procedures on hand
- Maintained laboratory and kit inventory
- Prepared lab specimen for analysis
- Performed clinical data entry
- Educated patients on obtaining clean specimen and effective ways of collecting necessary specimen
- Interacted effectively with patients of all ages
- Obtained recognition from Lab Manager ( Susan Finne)
- Organized work by matching computer orders with specimen; sorting specimen and arranging reports for delivery
- Keeping work equipment clean to CLIA standers
- Reported mandated information to the public health department or other designated officials
- Contributed to a safe and secure work environment for patients, visitors, physicians and co-workers by following established standards and procedures complying with OSHA
- Acted as a team member in group projects, delegating tasks and providing feedback.
- Exercised capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
PRIMARY ER/TRIAGE PHLEBOTOMY
FOUNTAIN VALLEY REGIONAL HOSPITAL
12.2008 - 02.2014
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to patient locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Improved ER/Triage screening turnaround time
- Assisted doctors and RN's with difficult draws (exp. HD patients, pediatrics and IV's)
- Maintained laboratory and kit inventory
- Performed clinical data entry
- Trained in microbiology
- Interacted effectively with patients and their families
- Obtained recognition as a STAR employee for outstanding work ethic, technique, and interpersonal skills by lab director ( Amita Patel )
- Flawless knowledge of infection control
Education
High School Diploma -
MOUNTAIN VIEW HIGH SCHOOL
Santa Ana, CA08-2005
Skills
- Flexible problem-solving
- Cross-functional collaboration
- Logical reasoning
- Trustworthy performance
- Quantitative analysis
- Skilled in prioritizing concurrent responsibilities
- Proficient in organization techniques
- Strategic prioritization
- Skilled in managing stress
- Skilled in typing with a speed of 35 words per minute
Accomplishments
I'm an exceptional leader and skilled phlebotomy ER technician with extensive experience and certified by the state of California. Collecting blood samples has been my primary responsibility I’m aware of the importance of liberating patients’ fears prior to any laboratory collection, Therefore excellent interpersonal and communication skills are part of my profile. I have demonstrated ability to build new territories and expand opportunities. I have outstanding relationship building and presentation skills, Intelligent, articulate, and driven to succeed.
Certification
CPT LICENSE # CPT50103
Certified in Basic Life Support (BLS) by (AHA),
License # 1212137241
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Telugu
Elementary
Timeline
OUTPATIENT PHLEBOTOMY PSR II
QUEST DIAGNOSTICS
03.2020 - Current
OUTPATIENT PHLEBOTOMY PS I
All Medical Personal Staffing Agency/ Quest Diagnostics
03.2019 - 03.2020
OUTPATIENT PHLEBOTOMY
LABCORP INC.
09.2017 - 03.2019
ER/INPATIENT PHLEBOTOMY
GARDEN GROVE HOSPITAL
01.2017 - 08.2017
PHLEBOTOMY SPECIALIST
MOLINA MEDICAL BEHAVIORAL CENTER
01.2016 - 12.2016
INPATIENT/OUTPATIENT PHLEBOTOMY
HOAG HOSPITAL NEWPORT BEACH
01.2015 - 12.2015
OUTPATIENT PHLEBOTOMY
AEROTEK/UCI IRVINE MEDICAL CENTER
04.2014 - 12.2014
PRIMARY ER/TRIAGE PHLEBOTOMY
FOUNTAIN VALLEY REGIONAL HOSPITAL
12.2008 - 02.2014
High School Diploma -
MOUNTAIN VIEW HIGH SCHOOL