Armando Ledezma
San Jose,CA
Overview
7
7
years of professional experience
Work History
Member Service Specialist
Technology Credit Union
04.2023 - Current
- Collaborated across departments to identify opportunities for process improvements and increased efficiency
- Work proactively with our Financial Investigations Unit department to review accounts and prevent losses
- Review incoming member and non-member(Co-op) ATM/Mobile deposits using Bluepoint
- Contact financial institutions to request copies of suspected fraud checks that appear out of trend for members transaction history.
- Handle incoming EARNS notices and place appropriate holds to intercept losses
- Strong attention to detail when performing maintenance on a account and placing a no batch posting allowed or revoking RDC access
- Analyze incoming reports for large dollar deposits
Contact Center Representative
Technology Credit Union
04.2021 - 04.2023
- Reviewed team emails and member transactions which appeared suspicious to uncover possible fraudulent activity
- Adhered to department policies and consistently achieve adherence
- Placed outbound customer service calls to follow up on issues
- Follow member verification policies to mitigate impersonation of another member
- Provided exemplary level of customer service to members and company personnel
- Collaborate with different departments to work effectively
Teller
Wells Fargo Bank
03.2017 - 04.2021
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Conducted monetary reports required by federal law
- Continued education on current banking products and services through products database in store portal
- Comply with operational risk and compliance requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
Store Operator
SMX Staffing/Google Express
2 2016 - 02.2017
- Educated customers on product and service offerings
- Answered customers' questions and addressed problems and complaints in person and over the phone
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Cleaned and organized the store, including the checkout desk and displays
Cashier
FoodMaxx
8 2013 - 2 2016
Education
Bachelor of Science - Criminal Justice
California State University - East Bay
Hayward, CA07.2020
Associate of Arts - Administration of Justice
De Anza College
Cupertino, CA12.2018
Associate of Arts - Liberal Arts And General Studies
De Anza College
Cupertino, CA12.2018
Skills
- Fluent in Spanish and English
- Detail-oriented
- Proficient in MS Office
- Effective communication
- Collaborative team member
- Fraud detection
- Strong critical thinking skills
- Excellent time management skills
- Excellent multi-tasker
- Risk Assessment
- Interpersonal skills
- Problem solving
Timeline
Member Service Specialist
Technology Credit Union
04.2023 - Current
Contact Center Representative
Technology Credit Union
04.2021 - 04.2023
Teller
Wells Fargo Bank
03.2017 - 04.2021
Store Operator
SMX Staffing/Google Express
2 2016 - 02.2017
Cashier
FoodMaxx
8 2013 - 2 2016
Bachelor of Science - Criminal Justice
California State University - East Bay
Associate of Arts - Administration of Justice
De Anza College
Associate of Arts - Liberal Arts And General Studies
De Anza College
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