Armando Fierro
Fresno
Summary
Bartender:
Trustworthy Head Bartender with supervision and managerial experience. Creative, spunky and energetic. Offers attentive service to each customer and expertly leads bartenders. Versed in free pouring, blending techniques and preparing drinks true to recipe. Computer literate, positive attitude and sound communication skills. Resourceful in engaging with customers of various types. In-depth knowledge of cocktail recipes paired with familiarity of bar safety regulations. Friendly and organized team player committed to providing positive experience to build customer base. With over 10 years of experience maintaining bar standards and meeting health codes. A track record of delivering premium customer service and maintaining composure in stressful situations. Top-notch managerial and leadership skills. Well-rounded and committed to providing guests with genuine hospitality and delivering exceptional services. Talented and skilled multitasker, comfortable juggling competing priorities.
Budtender:
Skilled budtender adept at educating customers on cannabis varieties and their therapeutic and recreational benefits. Proven track record in cash management and operational procedures, ensuring financial accuracy. Extensive knowledge of cannabis species and processing methods supports informed decision-making for clients. Several years of experience in retail/sales environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Experienced in the processes of producing, preparing and selling cannabis and related products. Highly accurate, efficient and results-driven with solid communication and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Budtender
The Banyan Tree Fresno
Fresno
04.2024 - Current
- Assisted customers in selecting cannabis products based on personal preferences.
- Provided information on product strains, effects, and proper usage guidelines.
- Processed transactions using point-of-sale systems efficiently and accurately.
- Educated customers on legal regulations regarding cannabis consumption and purchase.
- Collaborated with team members to ensure smooth daily operations and service quality.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Engaged with customers to foster a welcoming and friendly atmosphere in the dispensary.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Performed Opening duties and setup.
- Created positive and healthy customer interactions to align with company core values.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Greeted customers with a friendly and inviting attitude while promoting various cannabis products.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Operated cash registers to process payments from customers.
- Utilized point of sale systems to handle transactions accurately and efficiently.
- Handled large volume of cash with high accuracy and security each day.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Head Bartender
The Red Wave Inn
Fresno
2010 - Current
- Assigned bartenders to specific tasks and duties throughout the shift.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Checked identification of patrons who appeared under age 30.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Addressed any issues between staff members in a timely fashion.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Collected and organized daily till totals and tips.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Created signature beverages to increase revenue and patron loyalty.
- Trained new bartenders on drink preparation and upselling techniques.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
Server
The Cheesecake Factory
Fresno
2005 - 2010
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Suggested additional items to customers to increase restaurant sales.
- Reviewed daily specials, menu changes and service specifications.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
Education
Bachelor of Arts - Communications
Fresno City College
Fresno, CABachelor of Arts - History
Fresno City College
Fresno, CASkills
- In-depth product understanding
- Customer education
- Point of sale operation
- Legal compliance
- Sales strategy
- Transaction processing
- Supporting medical patients
- Sales promotions
- Team collaboration
- Cash handling
- Upselling techniques
Languages
2
Education and Training
other,other
References
References available upon request.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Budtender
The Banyan Tree Fresno
04.2024 - Current
Head Bartender
The Red Wave Inn
2010 - Current
Server
The Cheesecake Factory
2005 - 2010
Bachelor of Arts - Communications
Fresno City College
Bachelor of Arts - History
Fresno City College