Armando Estrada
San Diego
Summary
Knowledgeable and detail-oriented auto claims professional with extensive experience in bodily injury and liability claims. Efficient and determined, with a proven ability to manage high-volume caseloads while maintaining compliance with California regulations. Strong analytical skills allow for accurate evaluation of injury demands, coverage, and liability. Bilingual in English and Spanish, adaptable, and a fast learner, able to collaborate effectively with attorneys, claimants, and internal teams to achieve fair and timely claim resolutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
Anchor General Insurance Company
10.2021 - Current
- Investigate and evaluate complex bodily injury, third-party property damage, large exposure claims, and occasional fatality losses, gathering statements, police reports, medical records, and all supporting documentation.
- Work closely with attorneys on represented and litigated files, reviewing demands, preparing exposure evaluations, negotiating settlements, and processing litigation invoices in alignment with company and state guidelines.
- Develop well-supported liability and coverage decisions by analyzing evidence, injury causation, treatment reasonableness, and comparative negligence factors.
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiate fair settlements, prepare clear investigative reports, and collaborate with opposing counsel, claimants, and internal teams to resolve high-risk files efficiently and responsibly.
Claims Adjuster
GEICO
04.2018 - 10.2021
- Intake new losses, and guide policyholders and claimants through the claims process, while outlining coverage and setting expectations.
- Conduct thorough coverage and liability investigations by gathering statements, photos, police reports, and all supporting evidence from all parties involved.
- Manage 1st-party collision, comprehensive, and uninsured motorist claims, including inspections, repair coordination, and issuing payments.
- Communicate effectively with any involved party, repair facilities, and attorneys to move claims forward, and comply with the Department of Insurance requirements.
Education
High School Diploma -
Morse High School
San Diego, CA07-2017
Skills
- High-Volume Caseload Management
- Attorney Collaboration
- Advanced Liability Evaluation
- Injury Demand Assessment & Efficiency
- Bilingual Communication (English & Spanish)
- Conflict Resolution & Negotiation
- Regulatory Compliance & Risk Management
Accomplishments
- Top performer in claim resolution, maintaining the highest closing ratio in the company while handling high-volume, complex cases.
Certification
- All Lines Adjuster License (State of Texas)
Languages
English
Spanish
Timeline
Bodily Injury Claims Adjuster
Anchor General Insurance Company
10.2021 - Current
Claims Adjuster
GEICO
04.2018 - 10.2021
High School Diploma -
Morse High School