ARMANDO ESCALANTE
Engineer Of Computer Systems
Edmonton,Alberta
Summary
Bilingual and Bicultural professional with experience in the field of Information Technology Sales. Team-oriented leader with well-developed interpersonal and management skills. Strong ability to build and maintain relationships with customers, using both on-site presence and well-developed written and oral presentation skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
General Labor Construction Worker
ERK
Calgary, AB
03.2022 - 12.2022
- Helped successfully complete large project ahead of schedule.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Operated power equipment to move materials and promote job efficiency.
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
Demolition Crew Member
H20
Toronto, Ontario
11.2021 - 02.2022
- Used sledgehammers, drills and hydraulic tools for detail work prior to full demolition.
- Identified ideal strategies for demolishing buildings and removing debris from structures based on work orders.
- Operated jackhammer, cutting saws and other power tools for demolition work.
- Assessed building for potential problems with demolition and adjusted strategies.
- Wore mandated safety equipment and used correct procedures for total site safety.
- Improved operations through consistent hard work and dedication.
Sales Manager
Bussiness
Mexico, Tabasco
01.2019 - 11.2021
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Sales Manager
YF Smart Cleaning
01.2017 - 01.2019
- Established and cultivated solid business relationships with new or existing customers.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
GISLA Mexico
01.2010 - 01.2017
- Responsible for overall operation, focus on sales and marketing
- Established and maintained relationships with new customers through on-site visits and presentations
- Developed relationships and sold products, software, hardware and professional services to small and medium size businesses and governmental institutions in Mexico City, Centro and South America
- Established relationships with appropriate customer personnel such as purchasing, management and end users
- Working to build a pipeline of new business opportunities
- Using Salesforce.com as a productivity tool and recording daily activity and opportunity
- Providing timely and accurate business forecasts to sales and executive management
- Achieving sales targets for products, solutions and initiatives within specific time frames
- Working closely with other cross-functional management teams in the marketing and product groups to optimize the business opportunity
Industrial Security Instructor
SISEMHL Consulting Agency Villahermosa
, Tabasco. MX.
01.2009 - 01.2010
- Manage the Security Sistems, Health and Protection of the Logistic Subdivision of Pemex Exploracion y Produccion
- Train all personnel on Industrial Security International Norms
- Perform Internal Audits
- Perform with risk analysis and establish corrective actions of the Logistic Subdivision of Pemex Exploracion y Produccion.
Sales Manager/Account Executive
Information & Development Infrastructure Consulting Inc
01.2006 - 01.2009
- Developed relationships and sold products, software and hardware to small and medium size businesses and governmental institutions in Mexico City, Centro and South America
- Established and maintained relationships with new customers through on-site visits and presentations
- Grew the business portfolio by 300%.
Subdirector of Information Technology
Comision de Modernizacion e Innovacion Gubernamental Gobierno
Estado, de
01.2003 - 01.2006
- Del, Tabasco Tabasco Mexico
- Responsible for maintaining the organization’s database and providing technical support to governmental agencies
- Organized special projects and events for the state governor, managed personnel and negotiated IT contracts
- Responsible for the entire network email and internet
- Responsible of Quality System 9001-2000.
Small Business Sales Representative
TechData Mexico
01.2001 - 01.2003
- Responsible for the organization planning and production of two major fundraising events
- Sold computer products and services to small business and individuals in Latin America and the Caribbean
- Responded to inbound calls, placed outbound customers personnel such as purchasing, management and end-users
- Selected to participate in Small Business Expo Mexico City (6/2003)
Education
Bachelor’s Degree - Information Technology, Local Area
Instituto Tecnologico Superior De Comalcalco
01.1995 - 01.2001
Academy English Program (ESL - undefined
Instituto Tecnologico Superior de Comalcalco
01.1999 - 01.2001
Skills
Computer proficient inundefined
Certification
Proficient knowledge on Computer Networks
Timeline
General Labor Construction Worker
ERK
03.2022 - 12.2022
Demolition Crew Member
H20
11.2021 - 02.2022
Sales Manager
Bussiness
01.2019 - 11.2021
Sales Manager
YF Smart Cleaning
01.2017 - 01.2019
GISLA Mexico
01.2010 - 01.2017
Industrial Security Instructor
SISEMHL Consulting Agency Villahermosa
01.2009 - 01.2010
Sales Manager/Account Executive
Information & Development Infrastructure Consulting Inc
01.2006 - 01.2009
Subdirector of Information Technology
Comision de Modernizacion e Innovacion Gubernamental Gobierno
01.2003 - 01.2006
Small Business Sales Representative
TechData Mexico
01.2001 - 01.2003
Academy English Program (ESL - undefined
Instituto Tecnologico Superior de Comalcalco
01.1999 - 01.2001
Bachelor’s Degree - Information Technology, Local Area
Instituto Tecnologico Superior De Comalcalco
01.1995 - 01.2001
Proficient knowledge on Computer Networks
Public Management Certified
Benchmarking of Government Services Certified
ISO 9001-2000 Certified
Public Politic Certified
Basic Financial Certified
SQL Server Expert
NUVOLARY Business Consulting Boing Business in USA
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