Detail-oriented healthcare professional proficient in EPIC and Jane App, with front-desk and patient coordination experience in high-volume clinical settings. Strong command of medical terminology, patient intake, scheduling, direct billing, and accurate documentation. Skilled at delivering professional, empathetic patient service across in-person, phone, and email channels. Familiar with clinical modalities and equipment including IFC, ultrasound, and laser therapy. Holds a Bachelor of Science in Kinesiology from the University of Waterloo, with a strong foundation in anatomy, human movement, and rehabilitation science. Brings this academic grounding into clinical practice to support patient recovery and informed, evidence-based care.