Armando Arias

I lead Peppermint Ridge’s technology operations, infrastructure strategy, and cybersecurity program across a multi-site nonprofit healthcare/residential services environment. I oversee day-to-day IT support and long-term modernization initiatives to ensure secure, reliable, and compliant systems that support staff, residents, and leadership. I lead IT planning, budgeting support, vendor coordination, and executive-facing technology recommendations. I manage core infrastructure, including networks, firewalls, wireless systems, servers, storage, endpoints, backups, and Microsoft 365 services. I administer identity and access controls, MFA, email security, licensing, and tenant-level configurations. I direct cybersecurity efforts, including risk reduction, system hardening, monitoring, incident response coordination, access governance, and security best practices. I support HIPAA-aligned technical safeguards, documentation, and collaboration with internal and external stakeholders to maintain compliance and reduce operational risk. I oversee IT asset lifecycle management, documentation, and standard operating procedures for device deployment, inventory tracking, onboarding/offboarding, and support workflows. I provide advanced troubleshooting for escalated technical issues and help ensure timely resolution of critical service disruptions. I lead technology projects from planning through implementation, including infrastructure upgrades, website/platform transitions, DNS and email authentication changes, and process improvements that increase reliability, efficiency, and security across the organization.

I provided day-to-day IT support for West Coast RV’s operations, ensuring reliable performance of computers, printers, and other business-critical technology used by staff across departments. I troubleshot and resolved hardware, software, connectivity, and peripheral issues to minimize downtime and keep daily operations running smoothly. I managed core IT infrastructure, including workstations, network-connected devices, user accounts, and system configurations. I assisted with setup, deployment, maintenance, and upgrades of hardware and software, while helping maintain secure and stable system performance. I supported printer and device management, including troubleshooting print failures, connection issues, driver problems, and routine maintenance for office equipment. I also helped with workstation imaging, user profile setup, data transfer, and onboarding/offboarding-related technical tasks. I documented recurring issues, support procedures, and technical solutions to improve efficiency and consistency in IT support. I worked directly with staff to provide clear, user-friendly assistance and training when needed, helping bridge the gap between technical systems and day-to-day business needs. I contributed to maintaining operational continuity by responding to support requests quickly, escalating complex issues when necessary, and supporting technology improvements that enhanced reliability and productivity across the organization.

I provided application support for medical staff and office providers as an Application Analyst at Applied Statistics & Management, helping ensure reliable day-to-day performance of healthcare-related software systems. I served as a key point of contact for troubleshooting user issues, resolving technical problems, and minimizing disruptions to clinical and administrative workflows.

I analyzed and resolved application issues involving system functionality, user access, configuration errors, and workflow-related problems. I worked directly with end users to identify root causes, gather details, and deliver clear, effective solutions in a timely manner.

I supported system performance and usability by documenting recurring issues, escalating complex cases when needed, and collaborating with internal technical teams to improve application stability and user experience. I helped translate user concerns into actionable technical information, bridging communication between medical professionals and technical support teams.

I assisted with user onboarding support, account-related requests, and general application guidance to help staff use systems more effectively. I also contributed to the development of support documentation, troubleshooting references, and best practice guides to improve consistency and efficiency in issue resolution.

I maintained a strong customer-service approach while handling sensitive healthcare environments, ensuring professional communication, accurate support, and dependable technical assistance for both clinical and administrative users.