Armando Ambriz
Brentwood
Summary
Experienced with handling customer inquiries and issues effectively. Utilizes communication and problem-solving skills to ensure client satisfaction. Track record of maintaining positive client relationships and providing top-tier support.
Overview
7
7
years of professional experience
Work History
Canon Support Represenative
Canon USA
01.2024 - 09.2025
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Helped attorneys and associates with court trials and documents
- Traveled to other office locations to assist with technical issues and the IT department
Technical Support Representative
Meta
01.2023 - 06.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
Shift Supervisor
Starbucks
10.2018 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
No Degree -
Los Medonos College
Brentwood, CAHigh School Diploma -
Heritage High School
Brentwood, CA06-2019
Skills
- Customer satisfaction
- Remote support
- Organization
- Problem-solving
- Flexible schedule
- Hardware troubleshooting
- Social media
- Ticketing systems
- Teamwork and collaboration
- Customer service
- Training and mentoring
- Decision-making
Timeline
Canon Support Represenative
Canon USA
01.2024 - 09.2025
Technical Support Representative
Meta
01.2023 - 06.2023
Shift Supervisor
Starbucks
10.2018 - 12.2022
No Degree -
Los Medonos College
High School Diploma -
Heritage High School