Armandeep Kaur Dhillon
Toronto,Canada
Summary
Retail supervisor with extensive experience at Northwest Company, recognized for exceptional customer service and team collaboration. Expertise in inventory management and staff training, consistently meeting sales targets while adhering to food safety standards. Proactive communication skills contribute to a positive shopping environment and improved team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Northwest Company
Rankin Inlet, NU
05.2024 - 03.2025
- Managed Tim Hortons alone at the NorthWest Company. I did early baking, serving customers, brought freight to the store and then organize the stock in cooler rooms as well as taking community orders all by myself.
- Schedule staff to maximize customer satisfaction and fulfill business needs
- Oversee the hiring, training, and development of Grocery staff, ensuring they are equipped to provide excellent service.
- Communicate daily with staff about critical activities and key selling events, ensuring they are informed and engaged.
- Ensure proper rotation, handling, and safety of food products, adhering to food safety standards.
- Execute markdowns according to policy and report any shrinkage to the immediate manager.
- Perform preventive price checks, complete orders for manager approval, and manage inventories as required.
- Maintain and implement planograms and guidelines in a timely manner, ensuring all merchandising standards are met.
- Execute plans to achieve budgeted profit, sales, and expense targets.
- Able to lift 50 lbs
- Using cash registers to oversee consumer transactions.
- Scanning products and checking that prices are correct.
- Taking payments, whether they be credit or cash
- Provide tickets, refunds, and/or receipts.
- Redeem coupons and stamps.
- Learnt more than 60 Produce codes.
- Resolve client complaints, assist them, and relevant information.
- Greeting clients as they enter or leave the store.
- Keep checkout areas tidy and spotless.
- Manage product exchanges and returns.
Cashier and Customer Support
No Frills
Toronto, ON
06.2022 - 09.2023
- Provided exceptional customer service by assisting shoppers, addressing inquiries, and resolving concerns to ensure a positive shopping experience.
- Maintained store appearance by restocking shelves, organizing merchandise, and ensuring cleanliness and tidiness.
- Assisted with inventory management tasks such as restocking, markdowns, and SKU changes to optimize merchandise presentation and availability.
- Collaborated with team members to achieve store objectives and meet performance targets.
- Operated cash register, processed transactions accurately, and managed cash and credit card payments.
- Managed daily production and distress record and order new stock weekly.
Education
Office Administration/Executive Assistant
Sheridan College
Mississauga, ONSkills
- Customer service excellence
- Team collaboration
- Attention to detail
- MS Office and QuickBooks proficiency
- Typing speed: 60 wpm
- Multitasking in retail
- Retail operations knowledge
- Physical stamina for job functions
- Effective communication skills
- Entrepreneurial mindset
- Collaborative environment facilitation
- Regulatory compliance adherence
- Problem-solving expertise
- Inventory management
- Food safety compliance
- Team scheduling
- Cash handling
- Staff training
- Conflict resolution
- Order fulfillment
- Stock organization
- Communication skills
- Department organization
- Human resources management
- Safety protocols
- Goal oriented
- Audit reporting
- Idea development and brainstorming
Certification
Food Handler Certificate (2022-06-01 to 2027-06-30)
Availability
Available to work a flexible schedule including days, evenings, weekends, and alternating shifts.
Note
I am enthusiastic about the opportunity to contribute to dynamic team and am committed to upholding its values of providing excellent customer service and fostering an inclusive workplace culture.
Timeline
Supervisor
Northwest Company
05.2024 - 03.2025
Cashier and Customer Support
No Frills
06.2022 - 09.2023
Office Administration/Executive Assistant
Sheridan College
Similar Profiles
Stephen MuckpahStephen Muckpah
Grocery Supervisor at NORTHWEST COMPANYGrocery Supervisor at NORTHWEST COMPANY
Oussama AyyadhOussama Ayyadh
Food Service Manager at Northwest CompanyFood Service Manager at Northwest Company
Noah MichaelNoah Michael
Grocery Clerk at Northwest CompanyGrocery Clerk at Northwest Company
Venkat MuruganVenkat Murugan
Associate Director, Murex Business Specialist at RBC Capital MarketsAssociate Director, Murex Business Specialist at RBC Capital Markets
Jennifer OdaiJennifer Odai
Mental Health Clinician Experience - In-Patient Adult Mental Health Unit at St. Joseph Health CentreMental Health Clinician Experience - In-Patient Adult Mental Health Unit at St. Joseph Health Centre