Armanda Bourdeau

• Conducting phone and in-person interviews to assess candidates’ technical and behavioral skills.

• Rigorous tracking of applications and updating internal databases.

• Using an ATS to monitor applications and ensure a smooth and optimal candidate experience.

• Managing the full recruitment cycle, from identifying needs to onboarding candidates.

• Collaborating with managers to understand job requirements and expectations.

• Performing administrative tasks related to the recruitment process.

• Developing sourcing strategies through various platforms.

• Participating in job fairs and employment events.

•Create and adjust employee schedules based on demand.
• Ensure alignment between the workload and available staff.
• Design schedules that comply with legal standards (rest periods, overtime, etc.) and applicable collective agreements.
• Adjust schedules based on unexpected absences (illness, leave) or fluctuations in work demand.
• Use scheduling and workforce management tools and software.
• Track key performance indicators (KPIs) related to workforce management (absenteeism rate, overtime, team performance).
• Manage the email inbox to respond to managers and employees.

• Ensured the complete staffing process for customer service agents, coordinating closely with department managers to identify recruitment needs
• Drafted and distributed attractive job offers, highlighting company values and professional development opportunities
• Screened applications and conducted telephone and face-to-face interviews to assess candidates' skills and cultural fit
• Collaborated with operational teams to organize and schedule final interview sessions, ensuring a positive experience for candidates
• Actively participated in the selection of candidates, recommending the most qualified profiles for the positions to be filled
• Coordinated integration processes for new employees, providing support to facilitate their adaptation and productivity from day one.

• Ensured high quality customer service by responding to customer inquiries and concerns in a professional and efficient manner
• Managed inbound and outbound calls, emails and online chats, providing accurate information on products, services and company policies.