Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ARMAND MERCADO

San Jose

Summary

Dynamic and results-driven IT Manager with 15+ years of experience in fast-paced, high-growth environments. Proven expertise in designing and implementing IT strategies that enhance employee productivity, streamline workflows, and drive organizational success. Skilled in managing industry-standard tools, leading cross-functional teams, and delivering impactful projects that align with business objectives. Recognized for creating comprehensive documentation, optimizing processes, and leveraging emerging technologies to foster innovation and efficiency. Adept at conducting audits to identify inefficiencies, resulting in significant cost savings and operational improvements.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT Manager

Aptos Labs
07.2023 - 11.2024
  • Spearheaded the implementation of IT strategies that increased employee productivity by 25% through the adoption of cutting-edge tools and streamlined workflows
  • Managed and optimized industry-standard tools such as Google Workspace, Rippling, Slack, Jira, to enhance operational efficiency and user satisfaction
  • Led cross-functional teams to deliver impactful projects, including the deployment of a global IT infrastructure that improved collaboration across satellite offices
  • Developed comprehensive documentation for software, hardware, and network configurations, ensuring seamless knowledge transfer and reducing onboarding time by 30%
  • Conducted regular system audits to identify inefficiencies, resulting in a 15% reduction in operational costs and improved system performance
  • Collaborated with vendors to negotiate contracts and procure IT resources, ensuring alignment with strategic and operational goals
  • Implemented IT policies and procedures that ensured compliance with industry standards and improved data security

IT Manager

Binance.US
01.2022 - 06.2023
  • Led a global IT team to deliver world-class support, improving employee productivity through the implementation of Slack, Atlassian, and Notion for enhanced collaboration and project management
  • Optimized IT processes, resulting in a 20% reduction in ticket resolution time and improved employee satisfaction
  • Conducted research on emerging technologies, recommending and implementing tools that streamlined workflows and reduced manual effort
  • Developed and maintained a technology roadmap that aligned IT initiatives with business objectives, ensuring the delivery of impactful projects
  • Worked closely with vendors to negotiate contracts and select tools that enhanced operational efficiency and reduced costs

IT Administrator, Lead

Pacific Biosciences
09.2020 - 01.2022
  • Provided extensive technical support to a global team, resolving issues promptly to minimize downtime and maintain productivity
  • Spearheaded the procurement and deployment of equipment, ensuring employees had the tools needed to perform at their best
  • Developed and conducted onboarding sessions for new hires, focusing on company culture, policies, and productivity-enhancing tools
  • Managed user accounts and access permissions, ensuring data integrity and security while enabling seamless collaboration
  • Trained staff on new technologies, improving team skills and productivity by 15%

Lead IT Ops

LinkedIn Corporation
08.2009 - 06.2020
  • Led large-scale IT projects across 11 multi-floored buildings, improving workflows and reducing operational bottlenecks
  • Managed a team to ensure prompt resolution of support tickets, consistently exceeding SLA targets through process optimization
  • Designed and implemented efficient project management frameworks, ensuring projects were delivered on time and within budget
  • Enhanced company financial health by leveraging vendor relationships to achieve significant cost savings
  • Collaborated with business groups to identify pain points and implement solutions that improved productivity and employee satisfaction

Education

Associate of Science - Computer Network Systems

ITT Technical Institute
Santa Clara, CA
02-2004

Skills

  • IT Asset Management
  • Technical Troubleshooting
  • Team Development
  • Application Support
  • IT Procurement
  • IT Infrastructure
  • Documentation Management
  • Cybersecurity Best Practices
  • Mobile Technologies
  • Change Management
  • IT Service Management
  • Operating System Management
  • Information Security
  • IT Budgeting

Certification

ITIL Certification - Issued May 2015 - Credential ID GR750173391AM

Timeline

IT Manager

Aptos Labs
07.2023 - 11.2024

IT Manager

Binance.US
01.2022 - 06.2023

IT Administrator, Lead

Pacific Biosciences
09.2020 - 01.2022

Lead IT Ops

LinkedIn Corporation
08.2009 - 06.2020

Associate of Science - Computer Network Systems

ITT Technical Institute

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ARMAND MERCADO