- I enjoy helping others and giving back to the community
- Music
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Passionate about balancing physical health with mental and emotional wellness
- Church
Armand Acuña
Fontana
Summary
Dynamic Account Director with a proven track record at Rio Media, Inc., excelling in customer relationship management and market trend analysis. Leveraged advertising expertise and exceptional verbal communication to exceed client expectations, fostering significant territory growth. Mentored teams towards collaborative success, embodying teamwork and strategic problem-solving.
Overview
25
25
years of professional experience
Work History
Account Director
Rio Media, Inc.
08.2010 - Current
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
- Managed budgets for multiple accounts, ensuring optimal allocation of resources for maximum impact.
- Mentored junior team members, fostering a collaborative environment that encouraged professional growth.
- Conducted market research to identify trends and opportunities, informing data-driven decision-making for clients.
- Coordinated events and promotions that generated leads and increased brand visibility in target markets.
Power 106 Radio
Emmis Communications Corp
01.2000 - 07.2010
- Collaborated with marketing teams to develop effective promotional materials highlighting station''s unique offerings.
- Developed strong relationships with community leaders, fostering positive station image within the local area.
- Managed budgets effectively while allocating resources appropriately across various departments in support of overall goals.
- Boosted advertising revenue through targeted sales strategies and collaborative partnerships with local businesses.
- Increased listener engagement by implementing innovative programming and on-air promotions.
- Improved staff morale by fostering a positive work environment through open communication channels and regular feedback sessions.
- Coordinated live events and remote broadcasts to connect with listeners and generate additional revenue streams.
- Facilitated cross-departmental communication between sales, programming, promotions, engineering, and news departments to ensure cohesive strategy execution.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Worked across departments to create on-target promotions for station activities, specific programs and special guests.
Education
No Degree -
Glendale Community College
Glendale, CANo Degree -
Mt. San Antonio College
Walnut, CAHigh School Diploma -
Ontario High School
Ontario, CA06-1994
Skills
- Customer relationship management
- Account relationship management
- Verbal communication
- Advertising strategies
- Advertising expertise
- Media planning
- Marketing
- Territory growth
- Account management
- Direct sales
- Market trend analysis
- Customer service
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Team motivation
- Self motivation
Interests
Timeline
Account Director
Rio Media, Inc.
08.2010 - Current
Power 106 Radio
Emmis Communications Corp
01.2000 - 07.2010
No Degree -
Glendale Community College
No Degree -
Mt. San Antonio College
High School Diploma -
Ontario High School
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