Arman Uppal
Toronto,Ontario
Summary
Experienced customer service professional with a strong background in customer satisfaction and a demonstrated ability to multitask effectively. Committed to fostering positive professional relationships to enhance customer retention through a service-oriented approach. Skilled in understanding customer needs and delivering tailored solutions to cultivate loyalty. Team player with a positive attitude, dedicated to ensuring customer satisfaction and driving company success. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest-services-Representative
Bloom Mississauga, Hilton
02.2022 - Current
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Resolved guest complaints diplomatically to maintain positive property reputation and high customer satisfaction rates.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Created welcoming and comfortable environment for guests.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled customer complaints to satisfy and retain guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted with luggage handling, valet services and concierge services.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
VIP Cast Member
Cineplex
04.2020 - 01.2022
- Enthusiastically receiving guests in VIP lounge and auditoriums, engaging guests in friendly conversation; setting tone for personalized VIP experience, selling and up-selling food and drinks, maximizing tip potential
- Preparing tables, laying out napkins and utensils, making sure condiments are refilled, performing all other preparation tasks.
- Serving food to guests seated in lounge and auditoriums, as required (not limited to food, concessions, alcohol, beer and wine)
- ·Washing glassware and utensils after each use; maintaining clean, well-organized service area; performing basic cleaning tasks as needed or directed by Managers.
- · Utilizing training from Smart Serve Ontario to determine if guest has been over served alcohol
Education
Diploma Program - Graphic Design
Senneca College
Toronto, Ontario04.2023
Skills
- Travel Arrangement Coordination
- Inventory Monitoring
- Luggage Handling
- Key Management System
- Reservation coordination
- Emergency Response
- Property Security
- Complaint Handling
- Guest Relations/Guest experiences
- First Aid Training
- Payment Processing
- Flexible Schedule
- Calm Under Pressure
Languages
English
Native or Bilingual
Punjabi
Professional Working
Certification
Smart Serve Ontario
First Aid BLS (HCP) CPR + AED
Timeline
Guest-services-Representative
Bloom Mississauga, Hilton
02.2022 - Current
VIP Cast Member
Cineplex
04.2020 - 01.2022
Diploma Program - Graphic Design
Senneca College