Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Arman Uppal

Toronto,Ontario

Summary

Experienced customer service professional with a strong background in customer satisfaction and a demonstrated ability to multitask effectively. Committed to fostering positive professional relationships to enhance customer retention through a service-oriented approach. Skilled in understanding customer needs and delivering tailored solutions to cultivate loyalty. Team player with a positive attitude, dedicated to ensuring customer satisfaction and driving company success. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest-services-Representative

Bloom Mississauga, Hilton
02.2022 - Current
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Resolved guest complaints diplomatically to maintain positive property reputation and high customer satisfaction rates.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Created welcoming and comfortable environment for guests.
  • Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Facilitated and coordinated transportation services for guests.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled customer complaints to satisfy and retain guests.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Assisted with luggage handling, valet services and concierge services.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

VIP Cast Member

Cineplex
04.2020 - 01.2022
  • Enthusiastically receiving guests in VIP lounge and auditoriums, engaging guests in friendly conversation; setting tone for personalized VIP experience, selling and up-selling food and drinks, maximizing tip potential
  • Preparing tables, laying out napkins and utensils, making sure condiments are refilled, performing all other preparation tasks.
  • Serving food to guests seated in lounge and auditoriums, as required (not limited to food, concessions, alcohol, beer and wine)
  • ·Washing glassware and utensils after each use; maintaining clean, well-organized service area; performing basic cleaning tasks as needed or directed by Managers.
  • · Utilizing training from Smart Serve Ontario to determine if guest has been over served alcohol

Education

Diploma Program - Graphic Design

Senneca College
Toronto, Ontario
04.2023

Skills

  • Travel Arrangement Coordination
  • Inventory Monitoring
  • Luggage Handling
  • Key Management System
  • Reservation coordination
  • Emergency Response
  • Property Security
  • Complaint Handling
  • Guest Relations/Guest experiences
  • First Aid Training
  • Payment Processing
  • Flexible Schedule
  • Calm Under Pressure

Languages

English
Native or Bilingual
Punjabi
Professional Working

Certification

Smart Serve Ontario

First Aid BLS (HCP) CPR + AED

Timeline

Guest-services-Representative

Bloom Mississauga, Hilton
02.2022 - Current

VIP Cast Member

Cineplex
04.2020 - 01.2022

Diploma Program - Graphic Design

Senneca College

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Arman Uppal