Arman Thigpen
Oakland
Summary
Dynamic sales and business development leader with extensive experience driving revenue growth, forging partnerships, and optimizing fan engagement. Skilled in managing and motivating sales teams to exceed revenue targets while ensuring customer satisfaction and fostering long-term relationships. Expertise in strategic sales planning, event activation, and utilizing data-driven insights to refine sales strategies. Committed to leveraging innovative solutions to contribute to organizational success and elevate the customer experience. Adept at collaborating across departments to align sales efforts with broader business goals.
Overview
5
5
years of professional experience
Work History
Senior Account Executive
University of California, Berkeley
07.2024 - Current
- Implemented strategic account management initiatives leading to $75,000 in direct sales within a short period.
- Boosted full-season ticket sales by $11,000, contributing to consistent year-over-year revenue growth.
- Spearheaded sales team training to enhance retention and improve product and service knowledge.
- Collaborate with cross-functional teams to design and execute integrated sales and promotional initiatives.
- Utilize Salesforce to analyze sales performance and optimize renewal rates.
- Oversee customer service initiatives, ensuring a best-in-class fan experience and long-term client retention.
- Achievement: Boosted student ticket revenue by 37%, adding an extra $16,600 in profit through innovative sales tactics.
Account Executive
University of California, Berkeley
10.2021 - 07.2024
- Recognized for outstanding performance by the Minority Opportunities Athletic Association for excellence in sales and account management.
- Orchestrated tactical account management measures, generating $2.5M annual revenue while maintaining a portfolio of 1,300 accounts and 35,000 seats.
- Developed strong client rapport and retention strategies, ensuring long-term revenue sustainability.
- Increased season ticket holder retention rate by 5% through proactive account management and personalized solutions.
- Consistently met or exceeded individual and team sales goals, including new business revenue targets and retention benchmarks which contributed to overall team success.
- Achievement: Drove $10,000 in mini-plan and group ticket sales by leveraging targeted promotions and engagement strategies.
Department Lead
Home Depot
01.2020 - 01.2021
- Managed a sales team, boosting department-wide sales by 10% through consultative selling techniques.
- Enhanced operational efficiency by auditing over 300 invoices and refining demand forecasts.
- Streamlined inventory management protocols and implemented cross-departmental collaboration systems, driving substantial improvements in supply chain efficiency.
Education
Bachelor of Science - Sports Science and Fitness Management
North Carolina Agricultural and Technical State University
Skills
- Sales & Revenue Growth: Consistently exceeded sales goals and drove record-breaking revenue
- Partnership Development & Sponsorship Sales: Built high-impact partnerships and secured sponsorship deals
- Client Relationship Management: Strengthened client engagement to maximize retention
- Strategic Sales Planning: Developed data-driven sales strategies to optimize ticketing and sponsorship revenue
- Event Planning & Activation: Executed impactful activations that enhanced customer experiences
- Cross-Functional Collaboration: Partnered effectively with multiple departments to streamline sales efforts and achieve organizational goals
Timeline
Senior Account Executive
University of California, Berkeley
07.2024 - Current
Account Executive
University of California, Berkeley
10.2021 - 07.2024
Department Lead
Home Depot
01.2020 - 01.2021
Bachelor of Science - Sports Science and Fitness Management
North Carolina Agricultural and Technical State University
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