Arman Farboody
Ottawa,Canada
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Accent Technology
01.2020 - 01.2023
- Collaborated with Accent Technology, platform for smart housing
- Detail-oriented, self-motivated receptionist with excellent customer service
- Efficient in performing front-end tasks and administrative work.
Customer Service Manager
Boom Studio
01.2021 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
M.Eng. Technology Innovation Management -
Carleton University
Ottawa, ON04.2025
B.Sc. of Architectural Engineering -
University of Tabriz
Tabriz, Iran01.2019
Skills
- Possess excellent customer service abilities
- Exceptional interpersonal and communication skills
- Computer Skills: Proficient in Microsoft Office
- Enjoy collaborating with colleagues in team-oriented environment
- Effective multitasker, capable of handling multiple responsibilities
- Capable of following instructions and working independently with minimal supervision
Languages
English (US)
Full Professional
Persian (Farsi)
Native or Bilingual
Turkish (Azeri)
Native or Bilingual
Timeline
Customer Service Manager
Boom Studio
01.2021 - 01.2022
Cashier Team Lead
Accent Technology
01.2020 - 01.2023
M.Eng. Technology Innovation Management -
Carleton University
B.Sc. of Architectural Engineering -
University of Tabriz
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