Arman Dhillon
Edmonton,Alberta
Summary
Dedicated professional with extensive experience in customer engagement, decision making, and customer service excellence. Proven expertise in risk assessment, peer collaboration, and technical support. Bilingual capabilities enhance communication with diverse clientele. Skilled in restaurant deep cleaning, equipment maintenance, and food preparation and hygiene procedures. Proficient in Microsoft Office Suite with strong physical stamina and heavy lifting abilities. Committed to performance management and continuous improvement in all areas of responsibility.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew member
Chipotle Mexican Grill
Edmonton, Alberta
09.2024 - Current
- Provided personalised customer service fostering loyalty amongst clients.
- Grilled meats for correct time to reach safe internal temperatures.
- Flexibly took on various roles to support workflow.
- Trained in food safety and hygiene practices.
Customer service representative
UHAUL
Edmonton, Canada
05.2024 - 09.2024
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in team meetings sharing best practices for improving service delivery.
- Provided top-notch support for increased customer satisfaction.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Coaching assistant
Soul Esports
Sri Ganganagar, India
03.2023 - 11.2023
- Assisted in recruitment process of new talent, strengthened the overall team performance.
- Evaluated athletic performance and provided clear, constructive feedback.
- Motivated individuals and groups to achieve positive results against set goals.
- Adapted coaching style depending on needs and abilities of different teams and individuals.
Education
Diploma of Higher Education - Business Administration
Northern Alberta Institute of Technology
Edmonton 05.2024 -
High School (Senior Secondary) - Arts
ASM Public School
India 03.2009 - 03.2022
Skills
- Customer engagement
- Decision making
- Customer service excellence
- Risk Assessment
- Peer collaboration
- Bilingual or multilingual
- Restaurant deep cleaning
- Technical support
- Restaurant equipment maintenance
- Food preparation and hygiene procedures
- Performance Management
- Microsoft Office Suite
- Heavy lifting
- Physical stamina
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Punjabi
Proficient (C2)
Affiliations
- Playing Hockey and Reading Books
Accomplishments
Coaching Award
First Position In National Tournament
MVP in Gaming Tounament
Certification
Coaching License
References
References available upon request.
Timeline
Crew member
Chipotle Mexican Grill
09.2024 - Current
Customer service representative
UHAUL
05.2024 - 09.2024
Diploma of Higher Education - Business Administration
Northern Alberta Institute of Technology
05.2024 -
Coaching assistant
Soul Esports
03.2023 - 11.2023
High School (Senior Secondary) - Arts
ASM Public School
03.2009 - 03.2022
Coaching License
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