Arman Afrasiabi Garkani
Vancouver,BC
Summary
Experienced and dedicated professional with a strong background in customer service, Skilled in product guidance and delivery services, and adept at efficiently addressing customer inquiries. Proven ability to manage checkout operations seamlessly during peak hours, overseeing schedules for cashiers and ensuring smooth transitions. Well-versed in returns assistance, promptly resolving customer concerns. I was acknowledged for prioritizing and enhancing the shopping experience for senior customers. Beyond retail, I bring significant expertise in hospitality and an effective workplace. I possess a solid understanding of market research and strong leadership capabilities for successful business projects. I am a versatile professional committed to customer satisfaction and service excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Sobeys
Vancouver, BC
09.2022 - Current
- Self-Serve Checkout Operator: Demonstrated proficiency in monitoring and overseeing transactions at the self-serve checkout, ensuring accuracy and efficiency in the payment process.
- Product Guidance and Delivery Services: Efficiently addressed customer inquiries over the phone, providing detailed information on product availability and facilitating smooth delivery services.
- Checkout Management in Peak Hours: During peak hours, proactively managed checkout operations by guiding customers to open check stands, facilitating smooth transitions, and overseeing break times and shift schedules for cashiers.
- Returns Assistance: Assisted customers in the streamlined return process, ensuring their concerns were addressed promptly and satisfactorily.
- Senior Customer Prioritization: Recognizing the unique needs of senior customers, consistently prioritizing their requirements to enhance their shopping experience, and demonstrating a commitment to customer satisfaction and service excellence.
Education
Master of Business Administration -
University Canada West
Vancouver, BC12-2023
Bachelor of Architecture -
Azad University
Mashhad07-2021
Skills
- Cash Handling
- Customer Inquiries
- MS Office
- Networking
Timeline
Customer Service Cashier
Sobeys
09.2022 - Current
Master of Business Administration -
University Canada West
Bachelor of Architecture -
Azad University
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