Armaghan Ramin
Richmond Hill,Canada
Summary
Highly organized and detail-oriented Office Manager and Customer Service Specialist with years of experience in office administration, retail operations, and customer relations. Skilled in managing daily business operations, processing transactions, and maintaining accurate financial records. Strong ability to problem-solve, collaborate with teams, and ensure seamless workflow. Proficient in QuickBooks and Dear, with hands-on experience in invoice processing, order management, and financial tracking. Adept at coordinating tasks, improving efficiency, and ensuring customer satisfaction.
Overview
18
18
years of professional experience
Work History
Office Administer
Heat and Cool Company(remote)
10.2024 - Current
- Manage daily office operations, ensuring smooth workflow and task prioritization.
- Process customer orders, verify details, and coordinate fulfillment to avoid delays.
- Communicate with clients via phone and email, addressing concerns and providing updates.
- Generate and track invoices using Dear, ensuring accuracy in billing and payments.
- Maintain financial records in QuickBooks, tracking income, expenses, and outstanding balances.
- Reconcile daily transactions, checking card reader statements and preparing reports.
- Analyze data using Excel, preparing reports to support decision-making.
- Work closely with team members and departments to improve coordination and efficiency.
School Bus Driver
Landmark
Aurora, ON
09.2024 - Current
- Transport students safely, adhering to assigned routes and schedules.
- Communicate with parents and school staff regarding student transportation needs.
- Ensure vehicle maintenance and safety checks before and after shifts.
Customer Service Associate & Cashier
Aldo
Vaughan, ON
03.2024 - Current
- Assist customers with product selection, pricing, and promotions, ensuring a seamless shopping experience.
- Handle high-volume transactions, processing payments accurately and efficiently.
- Process returns, exchanges, and refunds, following company policies and ensuring customer satisfaction.
- Organize incoming shipments, ensuring correct labeling and restocking inventory.
- Support sales promotions and loyalty programs, helping to increase revenue and engagement.
Store Manager
Steel Alborz
Tehran
03.2016 - 01.2021
- Managed store operations and inventory, ensuring availability of high-demand products.
- Supervised and trained a 10-member sales team, improving customer service standards.
- Handled financial transactions and daily sales reporting, ensuring accuracy.
- Developed customer loyalty programs, leading to a 15% increase in repeat business.
Sales Associate
Hyper Star Store
Tehran
05.2007 - 06.2017
- Assisted customers in selecting products, enhancing the overall shopping experience.
- Maintained store cleanliness and product organization to improve accessibility.
- Trained and supervised new employees to ensure service quality.
- Helped implement promotional strategies to increase store revenue.
Education
Office Administration Training -
Centre for Immigrants and Community Services
Newmarket, ON, Canada11.2023
Bachelor's degree - environmental engineering
Islamic Azad University
Ahvaz, IranSkills
- Office Administration
- Order Management
- Customer Service
- Sales Support
- Inventory Coordination
- Shipment Coordination
- Financial Record-Keeping
- QuickBooks
- Dear
- Data Reporting
- Excel
- Time Management
- Multitasking
- Flexible Work Schedule
- Office management
- SEO best practices
Timeline
Office Administer
Heat and Cool Company(remote)
10.2024 - Current
School Bus Driver
Landmark
09.2024 - Current
Customer Service Associate & Cashier
Aldo
03.2024 - Current
Store Manager
Steel Alborz
03.2016 - 01.2021
Sales Associate
Hyper Star Store
05.2007 - 06.2017
Office Administration Training -
Centre for Immigrants and Community Services
Bachelor's degree - environmental engineering
Islamic Azad University
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