Providing excellent and customized holistic financial planning via Vancity Financial Planing (VAP) platform
Recommending personalized investment solutions to members
Focusing on Socially Responsible (ESG criteria) investment options
Managing to retain and grow two book of clients with more than 45 million dollars in assets and over 450 members despite the ongoing challenges in the market
Mentoring a team of new relationship managers within 4 different locations
Meeting sales and referral target based on the members' best interest
Presenting in different focus and networking groups within organization
Coaching branch team members with their learning journey and involvement with our Sustainable Wealth Management via one on one sessions, joint meetings and presentation regularly
Participating in our Employee Advisory Committee and working closely with our directors by building a communication bridge between leaders and employees
Volunteering to help at any capacity including providing interim coverage for different branches within our region.
Senior Account Manager
Vancity Credit Union
08.2018 - 03.2020
Provided trusted advice to current and prospective members
Built a strong relationships with existing members and refer number of new members to Vancity through my networking channels (Persian Community)
Managed members lending, deposit and daily banking relationships
Recommended appropriate products, services and referrals to our SWM and Community Business Partners
Represent Vancity at various community and networking events.
Investment Specialist
TD Canada Trust
03.2018 - 08.2018
Helped two branches with their investment goals and referrals
Helped high value clients with their investment goals through Naviplan platform
Provided personalized advice and financial planning based on clients' investment goals
Wrote solid charting notes on Mutual Fund trades
Met the team goals and recognized by the district manager a number of times for my contribution.
Manager of Client Experience and Senior Financial Service Representative
Canadian Imperial Bank of Commerce (CIBC)
02.2016 - 03.2018
Hired new staff, train them, coached new FSRs, joined their meetings and helped them to exceed their goals
Developed new relationship within the neighborhood at the brand new opened branch
Added more than 150 new clients to the book over only 1 year
Maintained the existing client based by providing excellent service and awarded the 'Award of Excellence' twice in the same year
Managed our CSRs with the balancing process and quality referrals.
Financial Service Representative (FSR)
Canadian Imperial Bank of Commerce (CIBC)
10.2013 - 02.2016
Successfully completed 12 weeks training as the top performer
Exceeded expectations repeatedly and recognized by the district's president among my peers
Received the 'Annual Achiever Award' for my outstanding performance in 2014.
Customer Service Representative (CSR)
Canadian Imperial Bank of Commerce (CIBC)
10.2012 - 10.2013
Provided excellent customer service, managed balancing process
Identified business opportunities and quality referrals and connected clients to the right channel
Coached new team members
Awarded for 'Excellence Service' by the regional director.
Sales Manager
Walmart Superstore
08.2012 - 10.2012
Hired new staff, reorganized the department
Supported my staff on daily basis.
International Marketing Assistant
Couette Flow Engineering
01.2011 - 01.2012
Promoted the company within different international partners
Coordinated the company for meetings and schedules.
Education
Personal Financial Planning Designation (PFP) -
Canadian Securities Institute
01.2023
Certificate in Advanced Financial Advice -
Canadian Securities Institute
01.2022
Canadian Securities Course
Canadian Securities Institute
Canadian Fundamentals -
Responsible Investment Association (RIA)
01.2020
Master of Science in International Business -
Business School - University of Salford Manchester, UK
Bachelor of Law -
Law School - University of Isfahan - Iran
Canadian Investment Funds Course -
IFSE Institution
12.2012
Skills
Financial Planning
Investment Strategies
Client Relationship Management
Risk Management
Regulatory Compliance
Analytical Skills
Communication Skills
Ethical Judgment and Professionalism
References
Will be provided upon request
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Wealth Planner
Vancity Credit Union / Aviso Wealth
03.2020 - Current
Senior Account Manager
Vancity Credit Union
08.2018 - 03.2020
Investment Specialist
TD Canada Trust
03.2018 - 08.2018
Manager of Client Experience and Senior Financial Service Representative
Canadian Imperial Bank of Commerce (CIBC)
02.2016 - 03.2018
Financial Service Representative (FSR)
Canadian Imperial Bank of Commerce (CIBC)
10.2013 - 02.2016
Customer Service Representative (CSR)
Canadian Imperial Bank of Commerce (CIBC)
10.2012 - 10.2013
Sales Manager
Walmart Superstore
08.2012 - 10.2012
International Marketing Assistant
Couette Flow Engineering
01.2011 - 01.2012
Personal Financial Planning Designation (PFP) -
Canadian Securities Institute
Certificate in Advanced Financial Advice -
Canadian Securities Institute
Canadian Securities Course
Canadian Securities Institute
Canadian Fundamentals -
Responsible Investment Association (RIA)
Master of Science in International Business -
Business School - University of Salford Manchester, UK