Armaan Singh Dhillon
Delta,BC
Summary
Driven professional with extensive experience in the hospitality industry, notably at One20 Public House and Cactus Club cafe, where I excelled in beverage preparation and customer service. Demonstrated ability to handle high volumes and difficult customers, enhancing satisfaction and efficiency. Skilled in menu memorization and complex problem-solving, I consistently improved service delivery and trained new hires to uphold quality standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender
One20 Public House
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Expeditor
Cactus Club Cafe English Bay
04.2023 - 11.2023
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Trained new expeditors and food runners according to company policies and standards.
Food Runner
5 Tara Pub And Lounge
02.2023 - 04.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Education
Associate of Science - Mathematics
Capilano University
North Vancouver, BC12.2024
Skills
- Menu Memorization
- Beverage Preparation
- Wine and liquor knowledge
- Engaging personality
- Hospitality service expertise
- Handling Difficult Customers
- New Hire Training
- Complex Problem-Solving
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Serving it right, March 12 2028
Availability
Monday - Not available
Tuesday - Full day availability
Wednesday - Not available
Thursday - Full day availability
Friday - Full day availability
Saturday - Full day availability
Sunday - Full day availability
Would prefer 3 shifts a week
Timeline
Bartender
One20 Public House
11.2023 - Current
Expeditor
Cactus Club Cafe English Bay
04.2023 - 11.2023
Food Runner
5 Tara Pub And Lounge
02.2023 - 04.2023
Associate of Science - Mathematics
Capilano University
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