Armaanjeet Kaur
Belleville,ON
Summary
Dynamic Customer Service Representative with a proven track record at Winners & HomeSense, excelling in problem resolution and critical thinking. Demonstrated ability to enhance customer loyalty through empathetic engagement and effective dispute management. Skilled in Microsoft Excel and active listening, adept at driving team development and maintaining high satisfaction levels.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Winners & HomeSense
Belleville
02.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Call Center Representative
Concentrix
Belleville
09.2022 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
Diploma - Journalism And Mass Communication
Loyalist College
Belleville06.2024
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Money handling abilities
- Microsoft Excel
- Client Relations
- Team Development
- Sales expertise
- Store maintenance
- Account updating
- Sales closing
- Collaborative team work
- Work independently
Languages
English
Professional Working
Timeline
Customer Service Representative
Winners & HomeSense
02.2023 - 04.2024
Call Center Representative
Concentrix
09.2022 - 11.2023
Diploma - Journalism And Mass Communication
Loyalist College