Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Armaandeep Kaur

Scarborough,Ontario

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tactical Guard

Gardaworld security
05.2023 - 04.2024
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Handled mail and package deliveries, keeping items secure.

Supervisor

Popeyes
06.2022 - 05.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Concierge

Green Force Protection Services
11.2021 - 05.2022
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Hotel Receptionist

Radiant Plaza
08.2020 - 03.2021
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Bachelor of Accountacy - Business Accountancy

Centennial College
Toronto, ON
09-2023

Skills

  • Customer Service
  • Sales
  • Quality Assurance
  • Cash Handling
  • Promotional information
  • Emergency Response
  • Team Leadership
  • Reliable and Responsible
  • Active Listening
  • Team Player
  • First Aid Certified
  • Cooperative Attitude
  • CPR Certified
  • Security Team Coordination
  • Cash handling and management
  • Organizational abilities
  • Written and verbal communication
  • Basic Math Competence
  • Issue Resolution
  • Staff Training
  • Guest inquiries
  • Loss Prevention

Languages

English
Professional Working

Certification

CPR

FIRST AID

Timeline

Tactical Guard

Gardaworld security
05.2023 - 04.2024

Supervisor

Popeyes
06.2022 - 05.2023

Concierge

Green Force Protection Services
11.2021 - 05.2022

Hotel Receptionist

Radiant Plaza
08.2020 - 03.2021

Bachelor of Accountacy - Business Accountancy

Centennial College

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Armaandeep Kaur