Armaan Arora
Edmonton,AB
Overview
2
2
years of professional experience
Work History
Supervisor
Vivo Liquor
04.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Cashier
Ikea
05.2023 - Current
- Collaborated Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase tools.
- Discounted purchases by scanning and redeeming coupons.
- Communicated effectively with other departments to answer any of the customer’s questions.
Sales Associate
Call It Spring
03.2022 - 11.2023
- Assisted teammates with sales-processing tasks to meet daily goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Increased purchase amounts by cross-selling with similar products.
- Received inventory using SAP and shipped online orders using company’s software.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Package Handler
FedEx
04.2023 - 08.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Education
Diploma - Business Administration-Management
Northern Alberta Institute of Technology
Edmonton, AB12.2023
Skills
- Critical Thinking
- Handling Pressure
- Leadership
- Problem-Solving
- Teamwork and Collaboration
- Sales Goals Attainment
- Upselling Techniques
- Order Processing
- Merchandising
- Cash Handling
- Microsoft word and excel
- Training and mentoring
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Supervisor
Vivo Liquor
04.2024 - Current
Cashier
Ikea
05.2023 - Current
Package Handler
FedEx
04.2023 - 08.2023
Sales Associate
Call It Spring
03.2022 - 11.2023
Diploma - Business Administration-Management
Northern Alberta Institute of Technology