Armaan Dogra
Regina,SK
Summary
Highly skilled IT professional with over 5 years of experience managing computer systems, office 365 administration, domain and file servers. Proven ability to troubleshoot and maintain IT infrastructure, including cabling installation. ITIL v3 Certified.
Overview
9
9
years of professional experience
Work History
Computer System Coordinator
Regina Community Clinic
08.2019 - Current
- Optimized email system by configuring Exchange Online settings, ensuring smooth email communication across organization.
- Managed SharePoint Online sites, providing centralized platform for document storage and collaboration.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Implemented Cyber Security training for all staff members.
- Implemented and maintained virtual private networks.
- Facilitated communication between IT departments and key stakeholders, ensuring all parties were kept up-to-date on project progress and critical information was disseminated effectively.
- Performed diagnostics and testing keep systems working as expected.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Resolved computer and system networking problems to maintain user productivity.
- Provided technical support to end-users, resolving issues efficiently while maintaining high level of customer satisfaction.
Repair Technician Manager
UbreakiFix
02.2017 - 07.2019
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Geek Squad
Best Buy
09.2015 - 02.2017
- Streamlined data recovery processes, ensuring minimal loss of critical information during system failures.
- Performed regular maintenance tasks, increasing lifespan of computers and minimizing repair costs.
- Reduced downtime for clients with prompt identification and resolution of computer malfunctions.
- Enhanced computer performance by diagnosing and resolving hardware and software issues.
Education
Some College (No Degree) - Computer System Technician/ Network System
Mohawk College of Applied Arts And Technology
Hamilton, ONSkills
- MS Office
- Network Administration
- IT Infrastructure
- ITIL Processes
- Virtualization Technologies
- Desktop Technical Support
- Remote Desktop
- Wireless Networking
- Hardware Installation
- Server maintenance
- Network Security
- Technical Support
- System Administration
- OS- Windows, IOS, Android
- IPv4
- Cybersecurity
Timeline
Computer System Coordinator
Regina Community Clinic
08.2019 - Current
Repair Technician Manager
UbreakiFix
02.2017 - 07.2019
Geek Squad
Best Buy
09.2015 - 02.2017
Some College (No Degree) - Computer System Technician/ Network System
Mohawk College of Applied Arts And Technology
Similar Profiles
Kristin DutchakKristin Dutchak
Director of Health Programs and Services at Regina Community ClinicDirector of Health Programs and Services at Regina Community Clinic
Chandra TamangChandra Tamang
Medical Interpreter at Regina Community ClinicMedical Interpreter at Regina Community Clinic
Nicoleta PatachiaNicoleta Patachia
Ocupational Health Account Manager at Private Health Clinic Regina MariaOcupational Health Account Manager at Private Health Clinic Regina Maria