Armaan Dogra
Regina,SK
Summary
Highly skilled IT professional with over 5 years of experience managing computer systems, office 365 administration, domain and file servers. Proven ability to troubleshoot and maintain IT infrastructure, including cabling installation. ITIL v3 Certified.
Overview
9
9
years of professional experience
Work History
Computer System Coordinator
Regina Community Clinic
1106 Winnipeg Street, Regina
08.2019 - Current
- Optimized email system by configuring Exchange Online settings, ensuring smooth email communication across organization.
- Managed SharePoint Online sites, providing centralized platform for document storage and collaboration.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Implemented Cyber Security training for all staff members.
- Implemented and maintained virtual private networks.
- Facilitated communication between IT departments and key stakeholders, ensuring all parties were kept up-to-date on project progress and critical information was disseminated effectively.
- Performed diagnostics and testing keep systems working as expected.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Resolved computer and system networking problems to maintain user productivity.
- Provided technical support to end-users, resolving issues efficiently while maintaining high level of customer satisfaction.
Repair Technician Manager
UbreakiFix
Regina, SK
02.2017 - 07.2019
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Geek Squad
Best Buy
Regina, SK
09.2015 - 02.2017
- Streamlined data recovery processes, ensuring minimal loss of critical information during system failures.
- Performed regular maintenance tasks, increasing lifespan of computers and minimizing repair costs.
- Reduced downtime for clients with prompt identification and resolution of computer malfunctions.
- Enhanced computer performance by diagnosing and resolving hardware and software issues.
Education
Some College (No Degree) - Computer System Technician/ Network System
Mohawk College of Applied Arts And Technology
Hamilton, ONSkills
- MS Office
- Network Administration
- IT Infrastructure
- ITIL Processes
- Virtualization Technologies
- Desktop Technical Support
- Remote Desktop
- Wireless Networking
- Hardware Installation
- Server maintenance
- Network Security
- Technical Support
- System Administration
- OS- Windows, IOS, Android
- IPv4
- Cybersecurity
Timeline
Computer System Coordinator
Regina Community Clinic
08.2019 - Current
Repair Technician Manager
UbreakiFix
02.2017 - 07.2019
Geek Squad
Best Buy
09.2015 - 02.2017
Some College (No Degree) - Computer System Technician/ Network System
Mohawk College of Applied Arts And Technology