Summary
Overview
Work History
Education
Skills
Timeline
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ARLO DUNCAN

ARLO DUNCAN

Toronto,Ontario

Summary

Energetic and patient customer service orientated with over 15 years of professional experience assisting customers in solving complex issues. Keen to support my fellow colleagues in becoming a valuable team member through proven customer support skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving.

Overview

20
20
years of professional experience

Work History

Legal Representative

Dye & Durham
Toronto, ON
07.2018 - 03.2022
  • Oversaw average of 100 cases each month.
  • Explained available courses of action and possible repercussions of cases to clients.
  • Directed and supported staff with business registrations and other legal requirements.
  • Interpreted laws, rulings and regulations for individuals and businesses.
  • Monitored state and federal regulations to keep company up to date with changing laws.
  • Administrated databases containing client information and vital File data to facilitate office operations.
  • Answered 25 direct attorney phone lines to act as liaison between clients and attorneys.
  • Supported lawyers in reviewing and processing search warrants, subpoenas and court documents.
  • Updated firm's database with new information for client records and financial documents.
  • Maintained deep knowledge of regulations and reviewed local and national laws to conduct daily tasks.
  • Maintained and updated files and databases for personnel records and financial reports.
  • Invoiced clients for legal fees using CRM.
  • Increased satisfaction among law clients by applying best practices to solve complex issues efficiently.
  • Used Photocopier and Scanner office equipment to produce photocopies and reproductions of records and legal documentation.

Legal File Clerk

Thomson Reuters
Toronto, Ontario
01.2003 - 07.2018
  • Preformed various office tasks and established myself as valuable team member
  • Filed legal documents with Federal Court, Superior Court, and Court of Appeal on behalf of Department of Justice and large private law firms
  • Process Server – served legal papers on individuals and businesses
  • Bicycle Messenger – Picked up and delivered various documents.
  • Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases

Flight Coordinator - Administration

Air Transat
Toronto, ON
05.2015 - 10.2015
  • Planned, directed and managed coordination of flight missions for flight crews.
  • Managed 30 tour guides and reconciled all their allocated experiences
  • Maintained flight logs on incoming and outgoing flights and individual flights.
  • Created and implemented filing and organization practices for documents, reports and calendars.
  • Coordinated flights, ground transportation and hotel accommodations.
  • Made travel arrangements for staff members.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.

Education

Associate of Applied Science - Travel Services Management

Humber Institute of Technology And Advanced Learning
Toronto, ON
06.2014

Associate of Arts - Culinary Arts

Picasso Cafe Youth Culinary School
Vancouver, BC
07.1992

High School Diploma -

Esquimalt High School
Victoria BC
06.1990

Skills

  • Advanced MS Office Suite
  • E-learning proficiency
  • Hotel accommodations
  • Global destinations
  • Travel insurance
  • Travel research
  • Interpersonal communications
  • Itineraries
  • Excellent Communication
  • Organization and Time Management
  • Critical Thinking
  • Clerical Support
  • MS Office
  • Teamwork and Collaboration
  • Data Entry
  • Attention to Detail
  • Active Listening
  • Flexible and Adaptable
  • Good Telephone Etiquette
  • Dependable and Responsible
  • Cultural Awareness
  • Analytical and Critical Thinking

Timeline

Legal Representative

Dye & Durham
07.2018 - 03.2022

Flight Coordinator - Administration

Air Transat
05.2015 - 10.2015

Legal File Clerk

Thomson Reuters
01.2003 - 07.2018

Associate of Applied Science - Travel Services Management

Humber Institute of Technology And Advanced Learning

Associate of Arts - Culinary Arts

Picasso Cafe Youth Culinary School

High School Diploma -

Esquimalt High School
ARLO DUNCAN