Summary
Overview
Work History
Education
Skills
Personal Information
Special Skills Interests
References
Training
Accomplishments
Certification
Timeline
Generic

ARLLIN C. BORRA

Calgary,Canada

Summary

Results-oriented Scheduler with proven ability to manage complex calendars in fast-paced environments. Demonstrated expertise in optimizing schedules to enhance productivity and efficiency. Strong interpersonal skills foster positive relationships with team members and stakeholders. Committed to contributing to organizational success through effective time management and coordination.

Overview

25
25
years of professional experience
1
1
Certification

Work History

BACK-UP SCHEDULER ENVIRONMENTAL 1

South Health Campus
Calgary, AB
06.2023 - Current

Managed shift coverage for Environmental Services Department, addressing absences and staffing challenges.
Entered payroll data and generated scheduling reports for operational efficiency.
Compiled documentation related to staffing and scheduling to ensure compliance.
Coordinated with service workers to maintain optimal coverage during peak times.

CUSTOMER SERVICE MANAGER

Walmart Supercenter
Calgary, AB
05.2021 - 01.2025

Managed front-end operations, focusing on delivering outstanding customer service and fostering loyalty.
Maintained adherence to company programs and operational standards, ensuring effective compliance.

PRODUCT QUALITY MANAGER

Honeybee Foods Corporation
Calgary, AB
02.2020 - 05.2021
  • Ensured consistent product quality by overseeing adherence to industry standards during production.
    Developed and executed quality control procedures, conducting regular audits for accuracy.
    Controlled costs associated with food, paper, and storage while optimizing resources.
    Provided comprehensive training to staff on safety and compliance measures.
    Maintained stringent compliance with all relevant regulatory and food safety guidelines.

FOOD SERVICE SUPERVISOR

ZAP TIM HORTONS
Prince Albert, SK
01.2016 - 03.2019

Oversee daily operations to ensure optimal guest satisfaction and employee management.
Maintained product and service standards to foster a positive work environment.

FOOD COUNTER ATTENDANT

BT Enterprises a/o Tim Hortons
Edmonton, AB
02.2014 - 01.2016
  • Served customers at food counter, preparing and handling food items efficiently.
    Took orders and processed payments accurately to ensure smooth transactions.
    Maintained cleanliness and organization of food service area to uphold safety standards.

ASSISTANT RESTAURANT MANAGER

Burger King Singapore, PTE Ltd.
Singapore
11.2009 - 02.2014

Assisted Restaurant General Manager in overseeing daily operations to enhance profitability and guest service.
Motivated team members to achieve operational standards and foster a positive customer experience.
Managed inventory and financial controls, ensuring adherence to safety and security procedures.

ASSISTANT STORE MANAGER 2

Freemont Foods Corporation, a subsidiary of Jollibee Foods Corporation
Iloilo City
01.2006 - 10.2009

Supported Store Manager by overseeing overall store operations involving inventory management, food cost, and paper cost monitoring while maintaining product quality and food safety standards.

ADMINISTRATIVE ASSISTANT

Freemont Foods Corporation, a subsidiary of Jollibee Foods Corporation
Iloilo City
08.2001 - 01.2006
  • Implemented cash control system to enhance financial accuracy in store operations.
  • Managed payroll processing to ensure timely and accurate employee compensation.
  • Oversaw supplier check vouchers to maintain effective accounts payable.
  • Analyzed profit and loss statements to assess financial performance of the store.
  • Coordinated crew scheduling to optimize staffing levels and operational efficiency.
  • Executed various accounting tasks to support overall financial functions of the store.

CASHIER

La Fiesta Hotel
Molo, Iloilo City
07.2000 - 08.2001
  • Incharge of Guest Payment Transactions

Education

Some College (No Degree) - MEDICAL OFFICE ASSISTANT

CAPSTONE COLLEGE
Calgary, AB
05-2024

Accounting and Payroll Administration Diploma -

East West College
Calgary, AB
12.2022

Caregiver -

Lifeline International Caregiver Training Center
Iloilo City, Iloilo, Philippines
02.2004

Bachelor of Science - Commerce, Management Accounting

University of San Agustin
Iloilo City, Iloilo, Philippines
03.2000

Secondary -

Saint Julian Academy
Janiuay, Iloilo
03.1996

Elementary -

Odiongan Elem. School
Badiangan, Iloilo
03.1992

Skills

  • Payroll administration
  • Shift management
  • Operational compliance
  • Reporting analysis
  • Staff coordination
  • Customer service
  • Time management
  • Process improvement
  • Inventory management
  • Strong work ethic
  • Production scheduling
  • Timesheet management
  • Recordkeeping proficiency
  • Schedule coordination
  • Inventory tracking
  • Account management
  • Microsoft Office Suite
  • Schedule management

Personal Information

  • Height: 5'4"
  • Weight: 160lbs
  • Religion: Christian
  • Date of Birth: April 12, 1980
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Married

Special Skills Interests

Computer literate (Microsoft Word, Excel, PowerPoint, Microsoft Outlook), Proficient in both Oral and Written Communication Skills, Service Oriented; Sales Driven, Strive for Continued Excellence

References

  • Jessie Alonsabe, Relief Workforce Analyst, Alberta Health Services, Calgary, AB
  • Jingle Palma, HealthCare Aide, Rockyview General Hospital, 7007 14th St SW, Calgary
  • Anduena Ajeti, Lead Scheduler, South Health Campus, 4448 Front SE., Calgary, AB

Training

  • INTERACTION MANAGEMENT (Core Skills for Building Commitment), Cebu, 2006-08-21
  • HANDLING CUSTOMER COMPLAINTS, Iloilo, 2006-09-08
  • SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE, Iloilo, 2004-06-10
  • Restaurant Analysis for Profit and Sales Strategy, Iloilo City, 2008-03-01

Accomplishments

  • HONOURS WITH DISTINCTION IN MEDICAL OFFICE ASSISTANT
  • ACHIEVED THE HIGHEST PERFORMANCE EXCELLENCE AWARD IN FREEMONT FOODS CORP. (JOLLIBEE)

Certification

  • MEDICAL OFFICE ASSISTANT CERTIFICATE - MAY 3, 2024
  • DIPLOMA IN ACCOUNTING AND PAYROLL ADMINISTRATION - DECEMBER 2022

Timeline

BACK-UP SCHEDULER ENVIRONMENTAL 1

South Health Campus
06.2023 - Current

CUSTOMER SERVICE MANAGER

Walmart Supercenter
05.2021 - 01.2025

PRODUCT QUALITY MANAGER

Honeybee Foods Corporation
02.2020 - 05.2021

FOOD SERVICE SUPERVISOR

ZAP TIM HORTONS
01.2016 - 03.2019

FOOD COUNTER ATTENDANT

BT Enterprises a/o Tim Hortons
02.2014 - 01.2016

ASSISTANT RESTAURANT MANAGER

Burger King Singapore, PTE Ltd.
11.2009 - 02.2014

ASSISTANT STORE MANAGER 2

Freemont Foods Corporation, a subsidiary of Jollibee Foods Corporation
01.2006 - 10.2009

ADMINISTRATIVE ASSISTANT

Freemont Foods Corporation, a subsidiary of Jollibee Foods Corporation
08.2001 - 01.2006

CASHIER

La Fiesta Hotel
07.2000 - 08.2001

Some College (No Degree) - MEDICAL OFFICE ASSISTANT

CAPSTONE COLLEGE

Accounting and Payroll Administration Diploma -

East West College

Caregiver -

Lifeline International Caregiver Training Center

Bachelor of Science - Commerce, Management Accounting

University of San Agustin

Secondary -

Saint Julian Academy

Elementary -

Odiongan Elem. School
ARLLIN C. BORRA