Arlina Rodriguez
Orange
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Language
6
6
years of professional experience
Work History
Private Nanny
Silver Family
Laguna Niguel
06.2024 - Current
- Provided attentive care and supervision to children in a busy household.
- Organized daily activities and educational games to promote development and learning.
- Prepared nutritious meals aligned with family dietary preferences and needs.
- Communicated regularly with parents about child progress and daily routines.
- Ensured safety and well-being during outdoor play and transportation.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Collections Agent
Challenge Financial Services
Orange
08.2022 - 05.2024
- Resolved customer complaints through effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries regarding auto finance options and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed loan applications and verified customer information for accuracy.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
California Auto Finance
Orange
06.2020 - 07.2022
- Resolved customer complaints through effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded promptly to emails, phone calls, and live chats from customers seeking assistance.
- Assisted customers with inquiries regarding auto finance options and services.
- Educated customers on financial products and payment options available to them.
- Processed loan applications and verified customer information for accuracy.
- Maintained detailed records of customer interactions and transactions in the database.
Education
Orange High School
Orange, CASkills
- Customer service
- Complaint resolution
- Payment processing
- Invoice management
- Product knowledge
- Problem solving
- Effective communication
- Relationship building
- Progress reporting
- Conflict resolution
- Communication strategies
- Promoting good behavior
- Child development expert
- Transportation safety
- Educational support
- Cooking and meal preparation
- Outdoor play supervision
- Emotional intelligence
- Behavior management techniques
- Child supervision
Languages
English
Native/ Bilingual
Timeline
Private Nanny
Silver Family
06.2024 - Current
Collections Agent
Challenge Financial Services
08.2022 - 05.2024
Customer Service Representative
California Auto Finance
06.2020 - 07.2022
Orange High School