Arlin Santibanez
Hesperia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Teller
Wells Fargo
Hesperia
06.2024 - Current
- Continuously updated knowledge about banking products, services, policies and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Balanced cash drawers on a daily basis.
- Cross-sold additional bank products when applicable to meet customer needs.
- Verified customers' identification to ensure compliance with laws and regulations.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Customer Service Representative
Wells Fargo Home Mortgage
San Bernardino
10.2020 - 08.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Performed financial calculations for amounts due, interest charges and balances.
- Assisted customers with inquiries regarding their payment status or account balances.
Teller
Wells Fargo
San Bernardino
09.2018 - 10.2019
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Answered customer inquiries regarding bank products and services.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Assistant Manager
Check Into Cash
San Bernardino
02.2016 - 02.2018
- Established processes for monitoring customer satisfaction levels.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Reviewed appraisals to ensure accuracy of value estimates.
- Organized paperwork associated with each financial transaction in an orderly manner.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Processed customer payments quickly and returned exact change and receipts.
- Worked with auditors to consistently comply with federal regulations.
- Processed customers loan payments and other transactions accurately and efficiently.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA05.2015
Skills
- Excellent communication
- Bilingual in Spanish
- Office administration
- Telephone etiquette
- Call handling
- Appointment confirmation
- Payment collection
- Microsoft Word
- Microsoft Office
- Organizational skills
Timeline
Teller
Wells Fargo
06.2024 - Current
Customer Service Representative
Wells Fargo Home Mortgage
10.2020 - 08.2021
Teller
Wells Fargo
09.2018 - 10.2019
Assistant Manager
Check Into Cash
02.2016 - 02.2018
High School Diploma -
San Bernardino High School