Arlie Galvez
Leduc,AB
Summary
Dynamic and dedicated professional with extensive customer service experience at Strategic Aviation, adept at resolving issues and enhancing customer satisfaction. Proven ability to work collaboratively in teams while demonstrating strong communication skills. Skilled in adapting to diverse environments and managing customer inquiries effectively, ensuring a positive experience for all.
Overview
20
20
years of professional experience
Work History
Costumer Service Agent
Strategic Aviation (GAT)
Vancouver, BC
03.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Fully Trained for Operations such as, Gate In-Charge, JetBridge, Gate Assist and Arrival Procedure.
Third Cook
The University of British Columbia
Vancouver, Canada
09.2023 - 02.2024
- Ensured all food items were properly labeled and stored according to company standards
- Adapted recipes to accommodate different dietary restrictions, such as vegan and gluten-free
- Operated kitchen equipment such as ovens, fryers, and grills in a safe and efficient manner
Cashier/Associate
Michael Kors Outlet
Richmond, Canada
07.2022 - 11.2022
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Managed customer complaints in a professional and courteous manner, ensuring a high level of customer service
- Assisted customer with inquiries and provided exceptional service, resulting in positive feedback from shoppers
Store Supervisor
Booster Juice
Delta, Canada
12.2021 - 05.2022
- Supervised daily operations by directing customer service, inventory and sales operations
- Operated cash register and processed cash, debit and credit sales
- Resolved customer complaints and disputes in a professional and timely manner, resulting in an improved customer experience
Kitchen Line Cook
Heyrim Restaurant
Cheonan-Si, South Korea
07.2018 - 11.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
Assistant Cook/Kitchen
Mamanim's Restaurant
Fncheon-Si, South Korea
05.2013 - 02.2018
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Worked with chef to prepare daily food specials and other supplies
- Portioned meals according to recipe specifications, limiting kitchen waste
Food Prep Cooking Assistant
Cabalen Cuisine
Pampanga, Philippines
03.2010 - 02.2012
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Followed orders from head chef to establish productive and timely preparation of meals
- Assisted in all areas of food preparation and cooking, including chopping vegetables and portioning proteins
Tourist Guide
White Dove Travel And Tours
Pampanga, Philippines
10.2007 - 01.2009
- Built personal relationships with guests to promote positive experiences
- Researched information on places for itineraries to provide accurate, detailed tours
- Guided groups up to numbers of people on scheduled tours
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
Front Desk Receptionist
Hotel Sintra
Macao, China
07.2005 - 07.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Collected room deposits, fees and payments
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
Education
Associate - Hotel And Restaurant
Montessori Professional College
Manila, Philippines04.2005
Skills
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Adaptability and Flexibility
Languages
- English
- Korean
Reference
Mark Dave Mamaspas
Operations Manager
mark.mamaspas@wearegat.net
(236) 994 7790
Michaella Co
Operations Supervisor
michaella.co@wearegat.net
(604) 781 4919
Timeline
Costumer Service Agent
Strategic Aviation (GAT)
03.2024 - Current
Third Cook
The University of British Columbia
09.2023 - 02.2024
Cashier/Associate
Michael Kors Outlet
07.2022 - 11.2022
Store Supervisor
Booster Juice
12.2021 - 05.2022
Kitchen Line Cook
Heyrim Restaurant
07.2018 - 11.2021
Assistant Cook/Kitchen
Mamanim's Restaurant
05.2013 - 02.2018
Food Prep Cooking Assistant
Cabalen Cuisine
03.2010 - 02.2012
Tourist Guide
White Dove Travel And Tours
10.2007 - 01.2009
Front Desk Receptionist
Hotel Sintra
07.2005 - 07.2007
Associate - Hotel And Restaurant
Montessori Professional College
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