Arley Arakaza
Berthierville,Québec
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
International Business Consultant
IAexp
Kigali, Rwanda
01.2023 - 04.2024
- Research international business and investment opportunities, competitors, and business practices, develop proposals and make recommendations
- Research and provide advice on the effectiveness of management policies and programs in international settings
- Provide information and advice about international business development and marketing.
Social Media Customer Support Agent
Bet Powa Rwanda Ltd.
Kigali, Rwanda
07.2020 - 12.2022
- Provided primary customer support to customers through social media channels like Facebook, Twitter, Instagram
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled customer inquiries and suggestions courteously and professionally and worked on customer's query promptly to increase customer satisfaction
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Support Excellence Coordinator
Bet Powa Rwanda Ltd.
Kigali, Rwanda
01.2022 - 01.2023
- Generated status and performance reports to facilitate continuous improvement
- Led and executed customer support team strategy to reach company support goals
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance, offered constructive feedback to agents to help reach goals
- Coached agents to develop strong customer support skills to minimize process issues and meet customer expectations
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution
- Collaborated with cross-functional departments to update teams on current products, services and troubleshooting techniques
- Monitored customer support agents performance to identify areas for improvement and additional training needs
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bacholor Degree In International Business & Trading -
University of Natong
12.2020
Skills
- Early adoption
- Professionalism
- Mentoring and coaching
- Social Media Strategy
Languages
English
Full Professional
French
Professional Working
Chinese (Mandarin)
Full Professional
Knowledgeofofficesoftware
Microsoft Office
Timeline
International Business Consultant
IAexp
01.2023 - 04.2024
Support Excellence Coordinator
Bet Powa Rwanda Ltd.
01.2022 - 01.2023
Social Media Customer Support Agent
Bet Powa Rwanda Ltd.
07.2020 - 12.2022
Bacholor Degree In International Business & Trading -
University of Natong