Arley Aguiar
Lynwood,CA
Summary
Experienced insurance professional with strong entrepreneurial drive. Possessing exceptional phone etiquette, computer skills. Committed to delivering highest quality of service to clients by leveraging professionalism. Successful with expertise in providing wide range of high-quality solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
18
18
years of professional experience
Work History
Insurance Agent Team Member
State Farm Insurance
10.2018 - Current
- Licensed professional with expertise in Property & Casualty, Life, and Health.
- Skilled in addressing individual requirements of existing clients with deep understanding of State Farm offerings.
- Contributed to achieving sales goals and enhancing promotions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
Law firm Intake Specialist
Parker Stanbury LLP
05.2013 - 10.2018
- Managed a high volume of about 50 client inquiries by phone per day.
- Completed intake process by acquiring vital information on clients' legal concerns prior to case referral.
- Executed phone scripts & managed email communications with attorneys, administrators, & staff members.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Familiar with the following area of laws: Auto Accidents, Business/Corporate, Criminal, Foreclosures, Employment, Insurance, Civil Litigation, Medical Malpractice, Family Law, Estate Planning, Real Estate, Personal Injury, Workers Compensation, Copyright, and Entertainment law
Customer Service Representative Inbound
Telezone Inc.
04.2007 - 02.2013
- Sustained high-quality standards by following methodical procedures during interactions.
- Consistently meeting daily sales quotas by effectively promoting third-party up-sells.
- Acquired familiarity with office software programs.
- Implemented effective email and call strategies to maintain relationships with current and former customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Lynwood High School
Lynwood06.2006
Insurance License #0M68005 -
CA Department of Insurance
Skills
- Computer-efficient with Word, Excel, Outlook, and Adobe
- 70 words per minute, expert level 10 keys
- Professionalism and ethics
- Fast Learner
- Goal Achiever
- Responsible
- Great Friendly Personality
- Client relations
- Relationship building
- Licensed insurance agent
- Customer referrals
Languages
English
Spanish
Timeline
Insurance Agent Team Member
State Farm Insurance
10.2018 - Current
Law firm Intake Specialist
Parker Stanbury LLP
05.2013 - 10.2018
Customer Service Representative Inbound
Telezone Inc.
04.2007 - 02.2013
High School Diploma -
Lynwood High School
Insurance License #0M68005 -
CA Department of Insurance
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