ARLETTE MAYALA
Saint-Constant,Canada
Summary
Insightful Project Manager with experience in executing complex projects within diverse industries. Proven ability to drive teams towards achieving project goals while adhering to timelines and budgets. Demonstrated strengths include strategic planning, risk management, and stakeholder communication. Past work has resulted in successful project completion, improved efficiency, and significant cost savings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Bell Canada
Montreal, Canada
09.2022 - Current
- Define the scope, targets, and timelines for IoT and wireless onboarding projects.
- Implemented risk mitigation strategies to control cost and scheduling impacts through change management.
- Directed project lifecycle management, ensuring seamless coordination among stakeholders.
- Held frequent status meetings with internal teams and external partners to monitor progress.
- Designed and enforced strategies for the timely completion of projects.
- Prepared comprehensive updates on project developments for senior management assessment.
Project Manager
Bell Canada
12.2017 - 09.2022
- Oversaw various projects focusing on data capture, storage and forecast analysis.
- Coordinated projects and facilitated communication between client and various internal teams.
- Prepared business proposals and presentations for various stakeholders.
- Created standard and custom reports summarizing financial, business, and economic data.
- Collaborated with customers, suppliers, and consultants to implement all necessary measures for successful operations.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
Project Analyst
Bell Canada
07.2017 - 12.2017
- Oversaw multiple Bell's special offer initiatives, ensuring adherence to deadlines.
- Collaborated effectively with management to ensure project alignment with Director's and Vice President's objectives.
- Facilitate project meetings with the senior manager and the IT team.
- Investigated root causes of commercial disputes with customers.
- Interact effectively with marketing and IT teams to find solutions to various commercial disputes.
- Prepared comprehensive analysis reports on major network incidents.
Case Manager
Bell Canada
Montreal, Canada
08.2016 - 07.2017
- Process files, develop resolution plans, file, and determine file closure to ensure deadlines and customer commitments are met within tight deadlines.
- Develop effective working relationships, and liaise with other Bell departments throughout the case management process to find the best solution for customers, and reduce escalation.
- Initiates and finalizes negotiations with customers on the purchase of their services from Bell Canada.
- Produce an executive report on the first resolution process for customers.
- Utilized case management software and databases for efficient information tracking.
- Conduct in-depth research on complex cases, knowledge, and implement processes to ensure deadlines and customer commitments are met.
Education
Project Management
PMP Certificate
PMI04-2025
Masters - International Development/Gender Studies
University of Ottawa
Ottawa06.2013
Skills
- Waterfall, Agile, and Scrum project management
- Telecommunications and customer interface
- Mastery of MS Project software
- Effective time management
- Standard PMO tools
- GANTT Project (WBS, Schedule)
- Microsoft Office 365
- Priority management
- Time management & change
- Oral & written communication in French/English
- Autonomy
Certification
PMP Certificate obtained April 4th, 2025
Languages
- French, Bilingual
- English, Bilingual
Timeline
Project Manager
Bell Canada
09.2022 - Current
Project Manager
Bell Canada
12.2017 - 09.2022
Project Analyst
Bell Canada
07.2017 - 12.2017
Case Manager
Bell Canada
08.2016 - 07.2017
Project Management
PMP Certificate
Masters - International Development/Gender Studies
University of Ottawa
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