Arlet Cabral
Richmond Hill,ON
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
25
25
years of professional experience
Work History
Account Manager
Vicostone Canada
Vaughan, Ontario
01.2019 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Assisted in developing pricing models based on competitor analysis.
- Attended trade shows and conferences as a representative of the company.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
Owner
Insight Measuring
Richmond Hill, Ontario
05.2016 - 03.2022
- Maintained relationships with existing clients by providing superior customer service.
- Set pricing structures according to market analytics and emerging trends.
- Collaborated with contractors and suppliers to ensure accurate measurements and specifications were met.
- Conducted site visits prior to project start date in order to assess existing conditions.
- Visited home sites when necessary to assess and fulfill customer needs.
Account Manager
Rivalda Oaks Kitchens
North York, ON
09.1999 - 08.2013
- Created detailed drawings of cabinetry, countertops, fixtures and appliances using computer aided design software.
- Assisted clients in selecting colors, finishes and other aesthetic details of their kitchens or bathrooms.
- Consulted with clients on the best use of space based on their lifestyle needs.
- Conducted site visits to measure existing spaces for renovation projects.
- Presented finished designs to clients for approval or modifications prior to installation.
- Monitored progress of job sites during construction phase ensuring quality control standards were met.
- Addressed any customer complaints promptly and professionally.
- Attended trade shows and seminars regularly to stay abreast of industry trends.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
St Robert CHS
Gormley, ON02-1990
Business Accountancy
York University
Toronto, ONSkills
- Needs analysis
- Client Relationship Management
- Report Writing
- Account Management
- Complaint Management
- Schedule Management
- Brand Management
- Customer Service
- Territory Management
- Customer training
- Sales Development
- Issue Resolution
- CRM Software
- Employee Mentoring
- Networking skills
- Event Planning
- Sales
- Sales tactics
- Acquiring new customers
- Goals and performance
- Payment collecting
- Qualifying Leads
References
References available upon request.
Timeline
Account Manager
Vicostone Canada
01.2019 - Current
Owner
Insight Measuring
05.2016 - 03.2022
Account Manager
Rivalda Oaks Kitchens
09.1999 - 08.2013
High School Diploma -
St Robert CHS
Business Accountancy
York University
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