Arlene Joan Ranche
Whitecourt
Summary
With over 20 years of diverse work experience in store/restaurant operations, spanning both local and international settings, I have cultivated a wealth of expertise starting from rank and file and progressing to management position.
Overview
22
22
years of professional experience
Work History
Food Counter Attendant
Tim Hortons
06.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Attends minor customer complaint and give immediate and appropriate solution.
- Does different station multitasking to help achieve smooth flow of operation.
Restaurant Manager – Opening Team
TONG YANG PLUS GRILL AND SHABU SHABU
09.2018 - 05.2024
- Company Overview: By VIKINGS GROUP
- Over all in charge of the store’s profitability
- Part of the company’s opening team, making sure everything is ready for the operations
- In charge in the ordering of the supplies, trainings and execution
- Handling 4 Assistant Managers and 30 team members in a buffet set up restaurant
- Maintain friendly contact with customers and resolve customer complaints
- Oversee the daily operations of the restaurant to ensure health and safety regulations and policies are met
- Monitor and consistent in achieving high audit results monthly
- Giving regular in house trainings and refreshers to ensure quality and standards were never compromised during the operation
- Estimate supplies needed, order supplies and deal with food, beverage and equipment suppliers and their representatives
- Responsible for planning on how to generate and maximize the sales to achieve the monthly target
- Responsible for managing the profit and loss line items to ensure better cash income
- Prepare budgets and manage finances including maintaining records of costs and payments made to suppliers, balancing daily cash received with records of sales, and depositing daily income for safekeeping
- Responsible for the career development of everybody in my outlet
- Promoted team members to regular and Shift manager to Assistant manager position
- By VIKINGS GROUP
Restaurant Manager
RACKS
08.2015 - 05.2017
- Achievements: Highest Sales in One Day – 1.1 Million (4th Quarter -2016)
- Highest Sales for Blitz 2016 (High Volume Category)
- Top 3 in Blue Plates Specials Competition
Store Manager
KENNY ROGER’S ROASTERS
07.2013 - 08.2015
- Achievements: Exceeding expectation in Mystery Guest Rating
- IQSC achiever under Quality category for 2nd quarter of 2013
- IQSC achiever under Service category for 2nd and 4th quarter of 2014
- Bulk order target achiever for Parol Patrol 2013 and 2014
- Cash Income achiever for 2013 and 2014
- Best in Profitability 2013
- STORE OF THE YEAR 2013
Assistant Store Manager
KENNY ROGER’S ROASTERS
06.2010 - 07.2013
- Responsible for hiring, training and planning of store’s manpower shifting schedules
- Implemented an in-store training program in all stations for team members to make sure that standards are always on top during operations
- Prepares Station Proficiency Checklist and Personal Appraisal for all team members for possible promotion either for regularization or management entry
- Responsible for monitoring and projecting store branch stock usage and requirements and keeping updated inventory to consistently achieved food cost budget
- Helps the store manager in preparing month ends reports and/or necessary reports for submission to Area Manager
Assistant Store Manager
CHOWKING
07.2008 - 09.2009
- Company Overview: Fresh N’ Famous Foods Inc
- Does shift handling in kitchen, delivery, counter and dining area
- Cash handling and daily sales deposits
- Train new staff and does refreshment to old staff
- Staff scheduling and allocations
- Timekeeping
- Hiring and training of new staff
- Maximizing sales to beat the target sales and LY
- Constantly monitoring of the store for audits
- Attending to all guest needs and queries
- Handling complaints and resolves the situation
- Monitoring of waste and extra packaging to avoid excessive variances
- Fresh N’ Famous Foods Inc
Food Attendant (Opening Team)
APRE’S Bar and Restaurant
03.2005 - 03.2008
- Company Overview: Emirates Leisure Retail, Dubai UAE
- Responsible in monitoring that order taking, delivering of the foods and drinks order fast but accurate
- Making sure that the guest journey has a wow factor
- Making sure that the shift will have a smooth flow; all work must be done properly
- Train new staff theoretically and in actual
- In-charge of relieving all floor staff in their break times
- Ensure that all mis en place are done before and after the shift
- Dealing with guest through suggestive selling techniques and up selling skills
- Handling customer complaints and ensuring that it is a well informed to the Manager with immediate action
- Emirates Leisure Retail, Dubai UAE
Cashier
FIGARO Coffee Company
01.2003 - 01.2005
- Responsible in monitoring the operation when the manager is not around
- Making sure that all the paper works are done and that the operation is running smoothly
- Doing all the inventories and stock ordering
- In charge of the sales report and daily depositing in the bank
- Handling complaints and giving immediate action
- Doing reports for cash receipts and balances as well as preparing the weekly and monthly sales report for submission to Accounts department
Education
Bachelor of Arts - Hotel And Restaurant Management
Philippine Women's University
Manila, Philippines03-2000
Skills
- Customer service
- Accuracy and efficiency
- Team player
- Quick learner
Languages
English
Professional Working
Timeline
Food Counter Attendant
Tim Hortons
06.2024 - Current
Restaurant Manager – Opening Team
TONG YANG PLUS GRILL AND SHABU SHABU
09.2018 - 05.2024
Restaurant Manager
RACKS
08.2015 - 05.2017
Store Manager
KENNY ROGER’S ROASTERS
07.2013 - 08.2015
Assistant Store Manager
KENNY ROGER’S ROASTERS
06.2010 - 07.2013
Assistant Store Manager
CHOWKING
07.2008 - 09.2009
Food Attendant (Opening Team)
APRE’S Bar and Restaurant
03.2005 - 03.2008
Cashier
FIGARO Coffee Company
01.2003 - 01.2005
Bachelor of Arts - Hotel And Restaurant Management
Philippine Women's University
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