Arlene Williams
Mississauga,On
Summary
- Energetic, accomplished professional with 5 years' experience in the business administrative field, 10 years in the Medical Administrative field and 5 years as assistant manager
- Hands on experience in PS suite, NOD, Purkinje, and QuickBooks
- Highly Proficient in PowerPoint, Outlook, Publisher, MS Office, and Excel
- Experience with room bookings, program planning, and meeting planning
- Possess strong organizational and Leadership qualities
- Solid multi-tasking and time management skills
- Detail-oriented with excellent written and verbal communication skills
- Able to establish strong relationships and succeed within any environment
- Able to work independently and cooperatively
- Technology savvy
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Secretary /Hub Receptionist
Unison CHC
09.2013 - Current
- Answered phone calls and messages for up to 15 members of the primary health care team in a CHC medical facility, scheduling appointments, and handling patient inquiries.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Performing monthly scanning audits and scanning documents to patients charts
- Printing charts for patient transfers and insurance companies and invoicing accordingly
- Sending and following up on external referrals
- Create and keep up to date the relief working manual
- Monthly input of data from food bank in link2feed database
- Logging the TNAA weekly in spreadsheet for various providers
- Planning, booking, and setting up meetings for Clinical, Executive and Operations Committee
- Taking and typing of minutes as required
- Generating the montly Covid report for site managers
- Superuser at JT Site, activated Forti Client VPN on staff computers and cellphones,trained staff on how to use the app
- Gathering data from community space usage to enter in United Way report, and assisting Satellite and Hub Manager with preparation and submission of report
- Logging stats from community space usage from Outlook into excel and creating bar and line graphs for the purpose of showing increase and decrease in space usage over time
- Conduct orientation to Hub, i.e.: tour of the building, introduction to staff, Partition training, lockdown protocol, etc
- Responsible for internal and external room booking requests and invoicing accordingly
- Planning of quarterly Hub programs and creating flyers for programs upon request
- Created and maintained the Hub Monthly Calendar
- Maintenance of "The Jane Hub Youth" social media sites
- Maintenance of Hub communication board and community engagement board up to date
- Logging of clients suggestions from suggestion box and board and submitting to manger bi-monthly
- Planning and organizing Hub events, i.e., summer camp, Open house, Community BBQ, etc
- Responsible for the quarterly update to the PowerPoint presentation on Space Utilization for the Executive Committee
- Assisted Hub partners with logging the Semi -Annual KPi’s Report.
- Member of the Joint Health and Safety committee
Administrative Assistant/ Accounts Receivable
Hilite Fine Foods Inc.
02.2006 - 12.2011
- Oversaw various office and Administration management functions, including purchasing, billing, client relations and bringing overdue accounts up to date
- Mentored and trained new office employees
- Responsible for running credit checks and approving credit to new customers
- Created a new employee manual that enables faster learning and more efficient error-free work
- Promoting optimal quality and customer service to up to 100 clients per day
- Data entering of roughly 150 orders into QuickBooks and Excel per day
- Posting of sales and printing invoices and monthly statements
- Taking roughly 30 - 50 orders via phone, Fax, and computer per day
- Sorting and filing roughly 200- 250 invoices per day
- Creating new customer files electronically
- Entering new inventory daily
- Responsible for filing and storing old bills and invoices into archive.
Education
Certificate in Human Resource Administration
Humber College
North Campus, Toronto, ON10.2023
Certificate in Medical Administration
BTT College
Toronto, ON06.2013
Certificate in Business Administration
Academy of Learning
Toronto, ON07.2004
Skills
- Team Building
- Problem Resolution
- Team Management
- Meeting planning and execution
- Leadership skills
- Task Prioritization
- Microsoft Office
- Conflict Resolution
- Written and Verbal Communication
- PPE Use
- Joint Health and Safety Representative with valid certification
Primary Tel
647-291-6739
Languages
English
Full Professional
Certification
- MAA - Certified Medical Administrative Assistant
- CBAA - Certified Business Administrative Assistant
- HR Administration Certificate
- Health and Safety Training with certification
- Food Handlers Certificate
JHSC certification
To identify workplace health and safety issues and bring them to the attention of the employer.
Timeline
Medical Secretary /Hub Receptionist
Unison CHC
09.2013 - Current
Administrative Assistant/ Accounts Receivable
Hilite Fine Foods Inc.
02.2006 - 12.2011
Certificate in Human Resource Administration
Humber College
Certificate in Medical Administration
BTT College
Certificate in Business Administration
Academy of Learning
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