ARLENE VELASCO
SAN DIEGO
Summary
Dynamic professional with extensive experience at Sharp Memorial Hospital, excelling in lab safety protocols and hazardous waste disposal. Proven ability to enhance team performance through effective training and mentorship. Skilled in specimen processing and quality control, ensuring optimal lab operations while fostering a collaborative environment for improved patient care.
Overview
19
19
years of professional experience
Work History
Technical Lab Assistant (TLA)
Sharp Memorial Hospital
06.2018 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Nursing Assistant
Sharp Healthcare (SRN)
12.2017 - 06.2018
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
Customer Service Manager
Walmart
04.2017 - 10.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Manager
Walmart
08.2014 - 03.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Cashier
Walmart
11.2013 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Project Manager/Senior Service Delivery Manager
Sourcecorp Inc/ Exela Technologies
11.2005 - 06.2013
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored project performance to identify areas of improvement and make adjustments.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
Education
Phlebotomy - Healthcare
Phlebotomy Training Specialists
San Diego, CA04-2025
GED -
GED
09-2022
Bachelor of Science - Computer Science
AMA Computer University
Quezon City, Philippines05-2020
Certified Nursing Assistant- Acute Care - Healthcare
San Diego Continuing Education
San Diego, CA09-2017
Certified Nursing Assistant - Healthcare
San Diego Continuing Education
San Diego, CA08-2015
Skills
- Lab safety protocols
- Laboratory safety protocols
- Laboratory techniques
- Sterilization techniques
- Specimen processing
- Pipetting techniques
- Sample preparation
- Hazardous waste disposal
- Chemical handling
- Specimen analysis
- Reagent preparation
- Supply maintenance
- Centrifugation techniques
- Equipment testing and calibration
- Instrument Calibration
- Sample accessioning
- Quality control procedures
- Specimen preparation
- Equipment setup
Timeline
Technical Lab Assistant (TLA)
Sharp Memorial Hospital
06.2018 - Current
Nursing Assistant
Sharp Healthcare (SRN)
12.2017 - 06.2018
Customer Service Manager
Walmart
04.2017 - 10.2017
Customer Service Manager
Walmart
08.2014 - 03.2017
Cashier
Walmart
11.2013 - 06.2014
Project Manager/Senior Service Delivery Manager
Sourcecorp Inc/ Exela Technologies
11.2005 - 06.2013
Phlebotomy - Healthcare
Phlebotomy Training Specialists
GED -
GED
Bachelor of Science - Computer Science
AMA Computer University
Certified Nursing Assistant- Acute Care - Healthcare
San Diego Continuing Education
Certified Nursing Assistant - Healthcare
San Diego Continuing Education
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