Arlene Terry
Santa Maria
Summary
Utilized strong customer service skills and collaborative abilities to drive team success and improve operational efficiency.
Overview
2019
2019
years of professional experience
Work History
Interrelated Teacher
Rutland High School
Macon, Georgia
07.2018 - 10.2018
- -Freshman/English Literature
- -Special Education Case Manager
Mild/Moderate Education Specialist
Santa Maria Joint Union High School
Santa Maria, California
07.2001 - 09.2016
- -Freshman/English Literature
- -Special Education Case Manager
Student Service Rep
Temple University
Philadelphia, PA
1999 - 2001
- Guided students through enrollment processes, ensuring adherence to university policies.
- Cultivated and sustained in-depth understanding of university services to effectively address diverse student needs.
- Facilitated collaboration among faculty and staff to enhance communication regarding student inquiries and concerns.
- Guided new representatives through procedures and systems, enhancing team collaboration.
- Cultivated an inclusive atmosphere by providing guidance on campus resources and directing students to relevant offices.
- Strengthened student support services through proactive outreach initiatives targeting at-risk students.
- Facilitated collaboration among staff members on special projects to enhance overall student experience.
Special Services Associate
Home Base
Santa Maria, CA
1997 - 1999
- Coordinated support services for clients with diverse needs, enhancing overall service delivery.
- Streamlined communication between departments, improving collaboration and response times.
- Trained new staff on best practices for client engagement and service protocols.
- Led initiatives to improve service efficiency, resulting in enhanced client satisfaction levels.
- Analyzed feedback data to identify areas for program enhancement and service innovation.
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Student Administrative Assistant
Allan Hancock College
Santa Maria, CA
1997 - 1998
- Managed student records and maintained data accuracy in administrative systems.
- Assisted students with inquiries, providing information on academic programs and resources.
- Implemented electronic filing systems, increasing document retrieval speed and organizational efficiency.
- Managed incoming correspondence efficiently by sorting mail, responding promptly to emails, and routing phone calls appropriately.
Food Service Associate
Pretzel Time
Santa Maria, CA
1996 - 1997
- Prepared and served high-quality pretzel products to ensure customer satisfaction.
- Maintained cleanliness and organization of food preparation areas to comply with health standards.
- Assisted in training new associates on operational procedures and customer service techniques.
- Managed inventory levels to minimize waste and ensure product availability during peak hours.
Education
TESOL Certificate - undefined
University of Phoenix-Online
05.2006
Mild/Moderate Education Specialist - Behavioral Therapy/Transition Specialist
Cal Poly, San Luis Obispo
05.2006
BS Education - Sociology
Temple University
05.2001
AA Liberal Studies - Early Childhood Education
Allan Hancock College
05.1999
Skills
- Oversaw special education programs, ensuring compliance with regulations and best practices
- Provided support to high school students in academic subjects Assisted teachers in delivering lessons and maintaining classroom order Facilitated learning activities that engaged students in the curriculum
- Facilitated community-based learning initiatives to enhance educational engagement
- Facilitated comprehensive homeschool education programs tailored to individual learning styles
- Facilitated comprehensive GED preparation sessions to enhance student knowledge and skills
- Assisted in evaluating academic performance through standardized assessments Supported educators in developing assessment strategies for student learning Facilitated collection of feedback to improve academic evaluation processes
- Assisted students with reading and writing skills through targeted interventions Supported literacy development by implementing tailored reading and writing exercises Facilitated individual and group interventions to enhance reading and writing proficiency
- Assisted students in understanding foundational mathematical concepts Supported individuals in overcoming challenges in math skills Facilitated learning experiences to improve basic mathematics proficiency
- Assisted in conducting behavioral assessments to support project goals Collaborated with team members to analyze behavioral patterns for improved outcomes Provided support in gathering data for behavioral analysis projects
- Designed and implemented behavior support strategies to enhance individual development
- Facilitated social skills instruction to enhance interpersonal communication among participants
- Facilitated inclusive learning adaptations to enhance educational accessibility
- Assisted teachers with classroom management and student engagement Supported instructional activities to enhance learning experiences Facilitated communication between students and educators
- Implemented diverse methodologies to enhance project outcomes
- Facilitated life skills training sessions to enhance personal development and self-sufficiency
- Spearheaded student learning enhancement projects to foster academic growth
- Supported curriculum development initiatives to enhance educational offerings Assisted in aligning educational resources with current academic standards Facilitated the incorporation of feedback from educators and students into curriculum revisions
- Assisted students with academic planning and course selection Provided guidance on educational resources and support services Coordinated with faculty to facilitate student success and engagement
- Oversaw public school record maintenance to ensure accuracy and compliance with regulations
- Designed and implemented innovative curriculum development strategies to enhance educational outcomes
- Supported collaboration efforts with various agencies Assisted teams in working together effectively with external partners Facilitated communication between organizations to enhance project outcomes
- Assisted in overseeing class activities and club events Supported faculty and students in maintaining a positive learning environment Monitored student engagement during club meetings
- Conducted comprehensive quarterly evaluations of student performance and progress
- Assisted in developing transition plans and providing training support Helped facilitate training sessions for effective transition planning Supported teams in implementing transition strategies and training programs
- Facilitated service referrals for speech-language pathology, physical therapy, and occupational therapy
- Ensured compliance with board of education mandates to uphold educational standards
Personal Information
Title: Seeking Part Time Or Full Time Employment
Timeline
Interrelated Teacher
Rutland High School
07.2018 - 10.2018
Mild/Moderate Education Specialist
Santa Maria Joint Union High School
07.2001 - 09.2016
TESOL Certificate - undefined
University of Phoenix-Online
Mild/Moderate Education Specialist - Behavioral Therapy/Transition Specialist
Cal Poly, San Luis Obispo
BS Education - Sociology
Temple University
AA Liberal Studies - Early Childhood Education
Allan Hancock College
Student Service Rep
Temple University
1999 - 2001
Special Services Associate
Home Base
1997 - 1999
Student Administrative Assistant
Allan Hancock College
1997 - 1998
Food Service Associate
Pretzel Time
1996 - 1997