Arlene Peraza
Redwood City
Summary
Front Office Professional with strong organizational skills, adept at managing front desk operations and ensuring seamless customer interactions. Skilled in administrative tasks, appointment scheduling, and handling inquiries with efficiency and professionalism. Strong focus on team collaboration and achieving results, adaptable to changing needs and reliable in fast-paced environments. Known for excellent communication, problem-solving abilities, and positive attitude.
Overview
3
3
years of professional experience
Work History
Front Office Specialist
Northern California Retina Vitreous Associates
03.2023 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Determined amounts due and accepted payments.
- Scheduled appointments, sent reminders.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Greeted, registered, and checked in patients.
Office Clerk
Yellow Ttansportation
08.2021 - 02.2023
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Locating and returning damage freight, to the originally manufacturer
Education
Bachelor of Science - Criminal Justice
California State University, East Bay
Hayward, CA05-2021
Skills
- Patient care
- Customer service expertise
- Exceptional communication
- File organization
- Insurance verification
- Medical terminology
- Multitasking Abilities
- Scheduling and calendar management
- Reliability
- Telephone and email etiquette
Languages
Spanish
Native or Bilingual
Timeline
Front Office Specialist
Northern California Retina Vitreous Associates
03.2023 - Current
Office Clerk
Yellow Ttansportation
08.2021 - 02.2023
Bachelor of Science - Criminal Justice
California State University, East Bay
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