Arlene Ortiz-Nunes
Paso Robles
Summary
Dedicated and bilingual administrative professional with a proven track record in thriving fast-paced office environments. Hardworking team player, adept at efficiently completing a wide range of clerical tasks and providing comprehensive staff support. Known for responsibility, punctuality, and high productivity, even when working independently with minimal supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Review Processor (Remote)
Molina Healthcare
10.2023 - 11.2024
- Expedited patient access to appropriate levels of care through careful evaluation of their needs based on medical documentation and provider recommendations.
- Ensured a high level of customer satisfaction among healthcare providers through prompt resolution of concerns or issues related to the care review process.
- Facilitated an organized work environment by maintaining a comprehensive filing system for all care review information and documentation.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Medical Assistant
Bishops Peak Women’s Health
11.2020 - 08.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Process patient referrals
- Scheduling surgeries
- Assist front staff with check in and out process for patients.
- Interpret when needed for Spanish speaking patients.
- Assist physician with procedures as needed
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Caregiver
Paradise Valley Care
08.2020 - 10.2020
- Caregiver to dementia/Alzheimer’s residence
- Assisted with household needs, such as cooking, cleaning and laundry
Medical Assistant
Dignity Health
08.2019 - 01.2020
- During my time at Dignity Health I would prep patient charts, take and record vitals, roomed patients, administer injection, collect specimens, communicate with patients on the phone, and answer phones and return calls,and translate when needed.
King Team Member
Burger, Burger King
06.2017 - 09.2017
- Cook, count registers, inventory, deposits, leading crew, make sure food is meeting health requirements, making sure crew members are tending to customers and providing excellent customer service.
Education
Some College (No Degree) - Phlebotomy
Cuesta College
Paso Robles, CA12-2022
College - Medical Assistant
San Joaquin Valley College
Visalia, Atascadero, CA06.2019
High school diploma -
Del Rio Continuation High School
Atascadero, CA06.2014
Skills
- Compassionate Patient Care
- Venipuncture
- EMR Systems
- Experience Administering Injections
- Charting Expertise
- Venipuncture and Phlebotomy
- Professional Bedside Manner
- Appointment Scheduling
- Multi-Line Phone Management
- Updating Medical Records
- Treatment Room Preparation
- Check-In and Check-Out Procedures
- Procedure Assistance
- Coordinating Drug Refills
- Multitasking and Prioritization
- Vital Signs
- Phone Etiquette
- Medical Office Experience
Certification
CPR/AED/BLS
National Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Care Review Processor (Remote)
Molina Healthcare
10.2023 - 11.2024
Medical Assistant
Bishops Peak Women’s Health
11.2020 - 08.2023
Caregiver
Paradise Valley Care
08.2020 - 10.2020
Medical Assistant
Dignity Health
08.2019 - 01.2020
King Team Member
Burger, Burger King
06.2017 - 09.2017
High school diploma -
Del Rio Continuation High School
Some College (No Degree) - Phlebotomy
Cuesta College
College - Medical Assistant
San Joaquin Valley College
Similar Profiles
Ivory JonesIvory Jones
Claims Team Lead at Molina Healthcare/ Firstsource HealthcareClaims Team Lead at Molina Healthcare/ Firstsource Healthcare
Mayra GarciaMayra Garcia
Claims Auditor at Bright Healthcare Plan & Molina Healthcare PlanClaims Auditor at Bright Healthcare Plan & Molina Healthcare Plan
NORMA DELACRUZNORMA DELACRUZ
Customer Experience Representative at Molina HealthcareCustomer Experience Representative at Molina Healthcare
Katrevia CarrKatrevia Carr
Healthcare Customer Service Representative at Molina HealthcareHealthcare Customer Service Representative at Molina Healthcare
Derek RobasciottiDerek Robasciotti
Babysitter at Anyone In NeedBabysitter at Anyone In Need