Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Arlene Olvera

Huntington Park

Summary

Customer service professional with over 10 years of experience in team leadership and performance enhancement. Proven ability to identify opportunities and resolve complex customer issues effectively. Skilled in multitasking and prioritizing tasks in high-pressure environments, consistently meeting multiple deadlines. Expertise in fostering customer loyalty and building strong relationships with vendors.

Overview

5
5
years of professional experience

Work History

Seasonal Team Lead

Walmart
South Gate
01.2024 - Current
  • Formed a team skilled in independent problem-solving and issue resolution.
  • Executed merchandising and promotional plans to achieve five departmental sales targets.
  • Conducted ongoing training for associates to enhance performance and customer relations.

Electronics M3

Walmart
South Gate
01.2020 - 11.2023
  • Ensured store cleanliness by organizing floors, glass cases, and displays.
  • Welcomed customers and managed phone inquiries while assisting with merchandise selection.
  • Facilitated transactions for over 50 customers, including checkouts, credit card applications, returns, and card payments.

Education

Bachelor of Science - Business Administration: Marketing

California State University Los Angeles
Los Angeles
05-2022

Skills

  • Conflict resolution
  • Employee training
  • Team leadership
  • Analytical thinking
  • Operations management
  • Customer focus

Affiliations

  • Language and Culture Learning
  • Memorabilia Collecting
  • Reading

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Seasonal Team Lead

Walmart
01.2024 - Current

Electronics M3

Walmart
01.2020 - 11.2023

Bachelor of Science - Business Administration: Marketing

California State University Los Angeles

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Arlene Olvera