Arlene Narvaez
Los Angeles
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management at LL Flooring. Recognized for exceptional vendor relations and adept cash handling, consistently enhancing customer satisfaction and operational efficiency. Proven ability to identify customer needs and deliver tailored solutions, driving sales and fostering loyalty.
Overview
22
22
years of professional experience
Work History
ASM 1
LL Flooring
West Los Angeles
09.2021 - 11.2024
- Ensured excellent customer satisfaction through efficient interaction.
- Worked with installers to make sure customer needs and wants were considered.
- Handled point-of-sale and cash transactions.
- Managed inventory and supplies to ensure materials were available when needed.
- Handled machinery and tools with precision.
- Oversaw associates to ensure quality work.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Floor and Decor Associate
Lowe’s
Los Angeles
02.2019 - 09.2021
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Helped customers locate items within the store using the inventory system.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Served as a dependable backup cashier during high customer volume.
Pro Sales Associate
Home Depot
Los Angeles
06.2002 - 02.2019
- Sorted incoming calls and email, and expedited urgent correspondence for immediate attention.
- Delivered outstanding customer service by working closely with vendors.
- Identified customer needs by asking questions and advising on best solutions.
- Operated register, handled cash and processed credit card transactions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
GED -
Sierra Nevada High School
Stead, NV06-1996
Skills
- Customer service
- Cash handling
- Inventory management
- Equipment operation
- Sales support
- Vendor relations
- Computer skills
References
References available upon request.
Timeline
ASM 1
LL Flooring
09.2021 - 11.2024
Floor and Decor Associate
Lowe’s
02.2019 - 09.2021
Pro Sales Associate
Home Depot
06.2002 - 02.2019
GED -
Sierra Nevada High School