Arlene Merrill

Job Title: Administrative Assistant (CR-4) - Government of Canada

Job Summary:

The Administrative Assistant, classified at the CR-4 level within the Government of Canada, plays a crucial role in providing administrative support to facilitate the efficient operation of government offices or departments. This position involves a range of duties that help maintain the office's productivity and ensure the smooth execution of administrative processes.

Key Responsibilities:

Administrative Support:
Provide administrative support to departmental staff, including senior officials, by scheduling appointments, managing calendars, and coordinating meetings.

• Prepare, review, and edit various documents, reports, and correspondence, ensuring accuracy and adherence to government standards.
• Handle incoming and outgoing communications, such as emails, phone calls, and mail, with professionalism and efficiency.

Data Management:

• Maintain and update electronic and physical filing systems to ensure the secure storage and easy retrieval of documents. Which includes accurate naming conventions
• Assist with data entry and information management, as required, to support departmental activities such as Forecasting and Budgeting.

Office Operations:

• Manage office supplies, order new materials when necessary, and ensure equipment is in good working condition.
• Coordinate travel arrangements and accommodation for staff, as needed.
• Assist with the organization of departmental events and functions.

Liaison and Communication:

• Act as a point of contact for internal and external stakeholders, providing information and assistance as required.
• Collaborate with colleagues and government departments to facilitate effective communication and information sharing.

Compliance and Documentation:

• Ensure compliance with government policies and regulations in all administrative activities.
• Maintain records and documentation in accordance with established protocols and standards.
• Ability to work effectively both independently and as part of a team.
• Knowledge of government procedures and policies.

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Worked closely with in-house design team to develop visuals for content.
• Monitored trends in social media, industry, and competitive landscape to create new material.
• Identified appropriate marketing channels and target customers for campaigns.
• Met with vendors to assess products, inquire about services and negotiate pricing.
• Created customized marketing materials to increase product awareness.
• Wrote engaging and successful marketing, advertising, and website copy.
• Utilized specialized software to capture and process data.
• Conducted primary and secondary research to better understand customer needs and behaviors.
• implement SEO platform to maximize profits for clients
• B2B collaboration one on one consultations

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Evaluated customer purchase requirements and recommended best-fit company offerings.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Maximized customer retention by resolving issues quickly.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Maintained organized, presentable merchandise to drive continuous sales.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
• Maintained sense of urgency in answering customer questions and requests through email or voice message.
• Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
• Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Oversaw daily outbound calls to identify services that address primary needs.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.
• Used in-store system to locate inventory and place special orders for customers.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.
• Advised clients on market conditions and property value for informed decision-making.
• Presented purchase offers to sellers for consideration.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Reviewed and executed confidential documents, contracts and disclosures.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Coordinated appointments to show tenants and buyers prospective homes.
• Prepared and presented contracts and other legal documents to clients.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Developed new business and managed new and existing clients.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.