Arlene Mandel
Airdrie,AB
Summary
Dynamic professional with a proven track record in customer service and cake decoration, notably at Safeway. Skilled in creating custom gourmet products and efficient in Microsoft Office, demonstrating a blend of creative and technical prowess. Excelled in cross-functional teamwork, significantly enhancing customer satisfaction through personalized service and meticulous product presentation.
Overview
17
17
years of professional experience
Work History
Sales Associate
Home Depot
04.2024 - 08.2024
- Customer Service, Computer skills, Plant Care, Cleaning. Operate the pallet jack.
Decorator
SOBEYS
Sylvan, Canada
06.2021 - 09.2023
- Customer Service, Create Gourmet products, assemble Variety cakes, pies, Cupcakes and products for showcase.
Packager
The Nut Man
Calgary, Canada
01.2018 - 12.2019
- Adhered to environmental regulations in disposal of packaging material. Inspect, Package, sort, weigh, seal and price products for shipment.Print labels for products.
Cake Expert
Save On Foods
Cochrane, Canada
01.2015 - 12.2018
- Customer Service, Custom Orders, cakes, pies, Custom Cupcakes, cheesecakes, Rotate products.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Cake Decorator
Safeway
Airdrie, Canada
01.2012 - 12.2014
- Customer Service, Create Cakes, Gourmet Cupcakes.
- Formulated designs based on customer specifications.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Frosted finished cakes evenly and smoothly using various techniques.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Stacked layers of cakes onto tiered stands without damaging them.
- Assembled multiple tiers of cakes with precision and stability.
Cake Decorator
Sobeys
Calgary, Canada
01.2009 - 12.2011
- Customer Service, Custom Orders,
- Formulated designs based on customer specifications.
- Assembled multiple tiers of cakes with precision and stability.
- Ensured all tools were sanitized prior to beginning each project.
- Frosted finished cakes evenly and smoothly using various techniques.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Answered phone calls, put in orders and handled customer Orders.
- Met with customers to discuss needed bakery items and take orders.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Created custom cakes for special occasions.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
Merchandizer
Shopper’s Drug Mart
Olds, Canada
01.2008 - 12.2009
- Customer Service, Plan-o-grams displays, shelving exact UPC.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Assisted customers with locating desired items within store locations.
Education
Some College (No Degree) - Patient Care
Alison
Toronto, ON01-2025
Medical Office Assistant - MOA
AOLCC
Airdrie, AB01-2022
Early Childhood Education - Certificate
Alberta Children's Services
Edmonton, AB01.2008
Teacher’s Aide - Diploma
International Career School Canada
Montreal, QC03-2003
H & R Tax Course - Certificate
H & R School
Airdrie ,AB12-1991
First Aide - CPR / AED/
NATIONAL CPR Foundation
L.A.ABSkills
- Customer Service
- Supervisor
- Assistant
- Office Skills
- Microsoft Word Level 1
- Microsoft Access Level 1
- Microsoft PowerPoint Level 1
- Microsoft Outlook Level 1
- Bookkeeping Level 1
- Capstone Practicum Project
- Communication & Customer Service Skills
- Grammar for Business Writing
- Life Skills
- Health & Wellness
- Public Speaking
- Typing 30 wpm
- EMR- TELUS Wolf
- Book appointments
- Scheduling
- Answer phones
- Sales Transactions
- Fax
- Medical Office Assistant
- CMAP
Timeline
Sales Associate
Home Depot
04.2024 - 08.2024
Decorator
SOBEYS
06.2021 - 09.2023
Packager
The Nut Man
01.2018 - 12.2019
Cake Expert
Save On Foods
01.2015 - 12.2018
Cake Decorator
Safeway
01.2012 - 12.2014
Cake Decorator
Sobeys
01.2009 - 12.2011
Merchandizer
Shopper’s Drug Mart
01.2008 - 12.2009
Some College (No Degree) - Patient Care
Alison
Medical Office Assistant - MOA
AOLCC
Early Childhood Education - Certificate
Alberta Children's Services
Teacher’s Aide - Diploma
International Career School Canada
H & R Tax Course - Certificate
H & R School
First Aide - CPR / AED/
NATIONAL CPR Foundation
References
- Jennifer Avery, (403) 973-8489
- Lavina Haig, (403) 948-4838
- Marg Nyhuis (403)945-3865
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