Arlene Kautzman
Savona,BC
Summary
Dedicated customer service professional with strong organizational and multitasking abilities. Committed to enhancing community literacy through effective communication and collaboration. Adapts quickly to processes and contributes to team success while ensuring accessibility of resources for all ages. Dedicated customer service professional with a proven track record in enhancing customer experiences and supporting team collaboration. Skilled in active listening and conflict resolution, driving satisfaction and operational efficiency.
Overview
37
37
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Cashier
Miller's Crossing
Savona, BC
10.2024 - Current
- Assist customers with product inquiries and service requests.
- Engaged customers in friendly conversation to enhance shopping experience.
- Maintained cleanliness and organization of checkout area and store to ensure a welcoming environment.
- Executed store opening and closing procedures efficiently and accurately.
- Collaborated with co-workers to streamline store operations and improve customer service.
- Restocked and organized merchandise on store shelves to enhance product visibility.
- Issued fishing and hunting licenses and tags at the customer service desk.
Merchandiser
Acculogix
Abbotsford, BC
01.2021 - 05.2024
- Created effective visual merchandising strategies to increase customer engagement and maximize sales.
- Enhanced visual appeal and customer engagement through management of product displays.
- Ensured compliance with corporate guidelines through collaboration with store managers.
- Oversaw inventory levels and stock replenishment to maintain adequate merchandise supply.
Volunteer - Financial Literacy Teacher
Junior Achievement of Canada
Langley, BC
01.2014 - 03.2020
- Motivated students to pursue educational opportunities and persist through challenges, fostering a growth mindset.
- Utilized diverse instructional methods to accommodate varied learning styles and improve comprehension.
- Arranged classroom and lessons to provide opportunities for students to observe, question, and investigate new concepts.
- Facilitated cooperative learning activities that strengthen teamwork among students.
- Built supportive relationships with students, enhancing their confidence and engagement.
Bank Manager
TD Bank
Burnaby, BC
06.1989 - 06.2017
- Led daily operations, enhancing banking functions and driving customer satisfaction.
- Oversaw compliance with banking regulations and internal policies effectively.
- Managed team, delivering training and support to foster employee development.
- Resolved customer complaints while maintaining a high level of customer satisfaction.
- Identified potential clients through targeted market research and outreach initiatives.
- Recruited staff members and oversaw training programs.
Education
Certificate Financial Management - Finance
British Columbia Institute of Technology
Burnaby, BC 04.1994 - 04.1996
Skills
- Customer Service
- Teamwork and Collaboration
- Organizational Skills
- Active Listener
- Problem Solving
- Event Planning
- Inclusive
- Visual Merchandising and Promotions
- Literacy Program Creator and Manager for Elementary School
- Customer Problem Resolution
- Conflict resolution
Certification
- Class 5 Driver's License
Accomplishments
- Junior Achievement Volunteer of the Year 2018, 2019
- Merchandiser of the Month Twice Received 2023
Affiliations
• Avid Reader
• Event planning
• Camping
• Care Aid for Elderly
• Event planning
• Camping
• Care Aid for Elderly
Timeline
Customer Service Cashier
Miller's Crossing
10.2024 - Current
Merchandiser
Acculogix
01.2021 - 05.2024
Volunteer - Financial Literacy Teacher
Junior Achievement of Canada
01.2014 - 03.2020
Certificate Financial Management - Finance
British Columbia Institute of Technology
04.1994 - 04.1996
Bank Manager
TD Bank
06.1989 - 06.2017