Arlene Hultgren
San Jacinto
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
General Manager
Dennys Restaurant
Hemet
08.2004 - 06.2009
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Structured HR consulting services to support clients during organizational developments and changes.
Gas Station Manager
Shell Station
San Bernardino
02.2004 - 10.2004
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Enforcing company policies related to employee conduct or personal hygiene standards.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Scheduling maintenance services for pumps and other equipment as needed.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Approving purchase orders for supplies required by the gas station's operations.
- Implemented strategies for upselling additional services during each visit.
- Analyzed customer complaints regarding car wash services and implemented appropriate corrective action.
- Maintained records of daily transactions, such as number of cars serviced, revenue collected.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Evaluated employee performance through periodic reviews and provided feedback accordingly.
- Operated car wash machinery and monitored its functionality.
Beverage Supervisor
Soboba Casino
San Jacinto
08.2001 - 02.2004
- Delegated work to staff, setting priorities and goals.
- Assisted bartenders with difficult orders or requests when necessary.
- Ordered supplies as needed to ensure adequate stock levels and prevent outages during peak hours.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Attracted, recruited, and trained new employees.
- Ensured compliance with all safety and sanitation regulations for beverage staff.
- Implemented guest service standards and trained team on best practices for customer excellence.
- Created weekly schedules for bar staff and communicated any changes or updates to team members.
Bartender
Dennys Restaurant
Hemet
01.2000 - 08.2001
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Education
High School Diploma -
Hemet High School
Hemet, California06-1992
Skills
- Staffing
- Recruitment
- Deadline oriented
- Team player
- Time and resource optimization
- Consistently meet goals
- Training and development
- Leadership and team building
- Staff management
- Sales team development
- Skilled negotiator
- Motivation
- Verbal and written communication
- Sound judgment
- Employee scheduling
- Leader
- Time management
- Safety protocol
Timeline
General Manager
Dennys Restaurant
08.2004 - 06.2009
Gas Station Manager
Shell Station
02.2004 - 10.2004
Beverage Supervisor
Soboba Casino
08.2001 - 02.2004
Bartender
Dennys Restaurant
01.2000 - 08.2001
High School Diploma -
Hemet High School