Arlene Herrera
Sunnyvale
Summary
Dynamic and results-driven professional with proven expertise in customer service and team leadership at Kentucky Fried Chicken. Adept at training and motivating staff, ensuring exceptional guest experiences while managing cash handling with precision. Recognized for patience, problem-solving abilities and maintaining a positive atmosphere, contributing to team success and operational efficiency. As well as Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Kentucky Fried Chicken
01.2024 - Current
- Performed store opening, closing
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Ride Operator
California's Great America
06.2022 - 07.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
Education
High School Diploma -
Fremont High School
575 W Fremont Ave, Sunnyvale, CA 9408706-2023
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Motivational skills
- Empathy and patience
- Upselling strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Kentucky Fried Chicken
01.2024 - Current
Ride Operator
California's Great America
06.2022 - 07.2023
High School Diploma -
Fremont High School
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