Arlene Glover

Receive customer communications via phone/email and provide first contact resolution

● Responds to various and routine emergency situations

● Dispatching of complaints, suggestions, compliments and inquiries to the appropriate personnel

● Supplying incident information to supervisory personnel and TTC management for reporting and logging purposes

● Monitoring TTC policies, programs, events, etc. that may impact communications and compiling associated data to identify significant issues and/or trending

● Diffuse escalated incidents with callers utilizing empathy and analytical skills

● Letters of acknowledgement are prepared with the information obtained from the investigations responding to customers' concerns.

● Contact customers to notify them regarding investigation results, respond to inquiries or any adjustments in the services

● Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed

• Assist clients with daily living needs to maintain independence, self-esteem and general wellness.
• Assist clients with various household duties
• Assist clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
• Maintain accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.

• Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with daily living activities, running errands, and household chores.