Arlene Gilligan

To demonstrate my commitment to service excellence and dedication to the tasks at hand in a Business Analyst role within the organization

Strong project delivery experience (>20 years) in Project Management, Business Analysis, User Experience roles Manage and maintain the priority of the items in the release backlog, including user stories, bugs tech support escalations to maximize the value of the product with vision of strategy Thorough knowledge of multiple technology platforms and channels including Telephony, ICM, Aspect, eForms, ECM, Compass, DDGS, Thunderhead,CMO Hands-on expertise in applying Process Methodology, Project Management, AS400, MQ Workflow, Coins, Compass and data management standards to projects of different complexity Proven ability to lead complex changes for enterprise-wide projects such as Compass Paperless Origination, Records Management, AML and MPSO Thorough understanding needs and processes in Business Banking, Retail and Telephone Banking to recommend client specific approaches to resolving high impact issues Able to develop solid working relationships with stakeholders across multiple channels and business units as well as external vendors, with a strong ability to negotiate and influence business partners Comprehensive ability to define current state process and recommend multiple strategic future state solutions to stakeholders Extensive experience providing solutions in a Customer Centric environment, while working with multiple Lines of Business in parallel Flexible enough to work independently or lead a team on any size project Excellent organization and time management skills that provide the ability to multi-task Meet project objectives within budget, on time and within acceptable quality levels Excellent mentoring and leadership skills Extensive work with Legal, Compliance and AML partners to clarify requirements