Arlene Cota
Sylmar
Summary
Compassionate healthcare professional with experience in patient access, insurance coordination, and radiology operations in high-volume settings. Known for a solutions-driven approach, leaving no stone unturned to resolve issues and ensure patients are supported throughout their care. Skilled in managing complex scheduling, coordinating MRI workflows, and supporting clinical teams to maintain efficient, patient-centered operations. Strong understanding of both front-end and back-end workflows, allowing for effective collaboration and support across all departments
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Site Supervisor
RadNet
Tarzana
09.2023 - Current
- Oversee daily operations in a high-volume imaging center, ensuring efficient patient flow and staff coordination
- Train and mentor staff on patient registration, insurance workflows, and company protocols
- Manage scheduling operations, including complex cases such as pacemaker MRI coordination
- Perform insurance verification and obtain prior authorizations to prevent delays in patient care
- Register and schedule patients, ensuring accurate demographic and insurance information
- Collect payments and educate patients on benefits, copays, and out-of-pocket costs
- Resolve patient concerns and escalations with strong communication and follow-up
- Support technologists and clinical staff to maintain workflow efficiency and quality patient care
- Conduct MRI patient screening, verify safety compliance, and obtain accurate medical histories
- Assist MRI technologists with patient preparation, positioning, and workflow coordination
Medical Assistant Intern
Benevolence
Sylmar
03.2022 - 04.2022
- Assisted healthcare professionals with patient intake and medical history documentation.
- Scheduled patient appointments and managed office calendars efficiently.
- Prepared examination rooms and ensured necessary medical supplies were stocked.
- Schedule Quality Control such as Check the oxygen tank, calibrate scale, print out packets for the patients that need bloodwork.
Education
Cesar Chavez High School
San Fernando, CAMedical Assistant
National Career College
Panorama City, CASkills
- Patient registration
- Insurance verification
- Scheduling operations
- MRI safety
- Device Clearance
- Body positioning and placement
- Patient care
- Schedule management
- Conflict resolution
- Training and mentoring
- Problem solving
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- BLS
References
References available upon request.
Timeline
Site Supervisor
RadNet
09.2023 - Current
Medical Assistant Intern
Benevolence
03.2022 - 04.2022
Cesar Chavez High School
Medical Assistant
National Career College